Universal's Hard Rock Hotel

Hotel was nice and convenient

The hotel had a good atmosphere. Housekeeping did an excellent job as did the security staff. I was particularly impressed with Gadiel and David who were very friendly and helpful when I was nervous about getting my mobility scooter onto the water taxi. I had a great stay.

Staff was amazing

Property clean and well suited for our short graduation get away. Food inside the Kitchen restaurant and cafe was excellent although two ice cream cones on two separatedays were made incorrectly. I was unhappy there was no streaming or air play options available on the tv. I was not pleased when the side reading lamp on headboard fell out nearly hitting me in the head. There was only one nightstand therefore any person sleeping on the opposite side has no place available to charge mobile device or place a beverage. There are very few electrical outlets in rooms and none in lobby seating lounge on floor three which was necessary upon arrival (after a long flight) while waiting for room to be ready. Seating by the pool is limited and majority sits on a sanded area which is difficult for handicap guests and elder adults. I believe for a five-star hotel there are many things that could use improvement.

My only minor nitpick is that they definitely need more umbrellas in the pool area—especially during the peak summer heat when shade is hard to come by. Other than that, it was a perfect trip and we would definitely stay here again!

Bad

Hard Rock Hotel has become our default choice when we visit the Universal Resort, the staff, vibe, location are everything we look for, and the express passes you get for staying here are honestly worth it for maximizing your time at Universal / Islands of Adventure. **Nothing**: Honestly there wasn't anything to note here, the stay exceeded our high expectations, and can't wait to visit again - thank you to the team for looking after us!

Exceptional

It was just ok. First of all it should state that fast passes always come with the rooms and your actually not paying for them in with the rooms it’s convenient that it’s close to the parks but it’s not worth it all together with the rates. I would not recommend booking through Expedia it’s a rip off. Then when you try to get some help no one does anything to help. Other than that the pool was alright. The staff are excellent very friendly and all around great people.

Location Room size

Fast passes with the room How dark the foyer and reception was.

Good but expensive． Good

Good Good

Excellent location, staff all super helpful and excellent amenities Unfortunately there was a small issue with some missed cleaning in my room but i'm sure this is a rare occurrence. The only othet negative would be the hotel shop prices.

Superb

Exceptional

Loved our stay here will definitely be back

Clean and fantastic location

Superb

Water taxi The pool was 2 shallow and only suitable for young children. Very disappointed.