Sheraton Birmingham Hotel

So disappointed in this Sheraton Inn. The traffic noise made it very difficult to sleep. There was a noise cancelling machine in the room but even at the highest setting, the noise was unbearable. The food at the restaurant was very expensive and more like a tv dinner. The hotel overall needed a good cleaning and some updating. We’ve stayed at many Sheraton Inn’s around the country and always enjoyed the stay until this trip. Choose a different hotel if you can.

Fantastic staff. Went above and beyond.

Exceptional

Amazing stay

It was a long walk to where we going but still good

I liked the staff It was a long walk to where we going but still good

We arrived at 4:00 pm to check in and waited in line to check in for 45min finally get to check in and they have no room

Perfect! Family of four and loved it!

Close, walking distance to Coca-Cola Amphitheater and very friendly staff. Very loud. No free wi-fi without membership (which I had trouble with trying to sign up). No pool.

We arrived at 4:00 pm...

Everything about the property was nice. The bed was very comfortable The ice machine on my floor didn’t work. We had only one staff member that was rude. Everyone else was wonderful

Exceptional

it was very clean

Enrique at consumer services was awesome. He made sure we were taken care of, and went above and beyond to make sure we

Exceptional

Enrique at consumer services was...

The only convenience of this hotel is the location to the Legacy Area. Everything else is basic. Upon arrival I was told that the room I booked had been given away and was given a double queen room instead of the king. This was annoying because I don’t want to go to a hotel and sleep in a bed smaller than the one I have at home. Also my spouse is 6”6. I was told to talk to a manager at check-out and that I would be “taken care of.” I didn’t cause a stink because we had reservations and it was already late. On our side of the hotel only 1 out of 3 elevators were working so it took forever to get up to our room since people were stopping on every floor trying to get to another. Overall our room was fine but it was dingy. We had drinks at the hotel bar, those were good. We got food at the hotel bar and literally had to pick the meat off because it had so hard. When I checked out, I asked to speak to a manager and explained the room issue. The lady said, “ I might have something for you on my desk.” She came back a few minutes later with nothing and then said all she could do is sign me up for rewards and give me some rewards. I gave her my phone number and email and have yet to receive anything to set that up. I also explained that I use Expedia due to the rewards that Amex has to offer.

The room and the hotel were very clean. It was so easy to walk to the show at BJCC. Highly recommend staying here!

While the hotel itself was nice and our room was fine we unfortunately did not get the king room we reserved. Also there was only one elevator operating and we were placed on the very top floor and in a room that was as far as possible from said elevator. Hotel was kind enough to give us points on Bonvoy account they were not able to refund us the difference in cost for our room or for our inconvenience since we used a third party. A mistake we will not make again

Exceptional