Palms Place

The room was spacious, but our ice maker didn’t work. The headboard had a few tears in the vinyl. The bedside lamp and charging station didn’t work. Housekeeping didn’t come, I needed new towels and coffee, but never got it. The staff was super nice, and we had no problem with communication. The check in and checkout went smoothly. Overall I don’t know if I would stay there again.

My review is on the 2 -1 bedroom Suites I purchased. On Expedia hotel description it was advertised with a balcony. I got a room with a balcony the balcony door was locked. Truthfully there’s only 12 rooms that have balconies and they are first come first serve. I was highly disappointed couldn’t get a refund so I had to make the best of this situation. Also, we left something in their room within 30 minutes we realize and tried to go back. They wanted us to wait until 6 o’clock to retrieve our item. This would completely suck if you were from out of town. The CASINO was awesome! The Paul Casino was huge with plenty of slots and late night food court options.

Everything was great. Can’t wait to go back!

The hotel is absolutely beautiful, with excellent service and very friendly staff; clean rooms, a spectacular view—100% recommended.💖

I am writing to express my disappointment regarding my recent stay at Palms Place from June 19 through June 21. I am a returning guest and typically choose to stay at your property whenever I visit Las Vegas. Unfortunately, my most recent experience was extremely disappointing due to the lack of assistance and professionalism I encountered from several members of your front desk staff. Upon arriving at the property, I accidentally left behind my primary phone, which contains all of my important contact information and personal data. As someone who had just traveled alone from Los Angeles, this was a very stressful situation. I immediately went to the front desk seeking assistance. Most of the staff members appeared unwilling to help. Only one representative seemed interested in assisting me.(Alejandro) I explained that I needed access to a computer so I could attempt to recover information and locate my phone. I was directed to the business center located in the casino. After walking to the business center, I discovered that the computer's internet connection was not working, making it impossible for me to access the information I needed. I then walked back to the front desk and asked if there was another way I could log in or receive assistance. At that point, the manager noticed that I had a secondary phone with me and stated, "Well, you have a phone right there." I explained that I had just flown in from Los Angeles, was traveling alone,

Place was perfect for our stay

Exceptionally clean and staff always helpful

Great property with great views I will definitely be stay here again

Definitely stay again.

Place was good, just a bit outdated but not much where it was visibly noted. It’s a place for groups to stay not much couples.

Excellent stay at palms place

Stayed during the concert and long weekends, expected delay in long line for check in . Some false eyelashes found on the bathroom floor during check in

There are hidden fees they don’t warn you about, my room was outdated and still had old balloon strings and other debris from another guest upon arrival. The carpet had stains. We did not have any face towels on arrival and when asked for some they inspected our room and said that they don’t have a lot of face towels. I just don’t think the stay was worth the money. And also the walls could use a fresh coat of paint

Very poor

I like location it was spacious. I didn't like the floors wasn't clean refrigerator didn't work and the air didn't work well in the room.

Great stay

Amazing room

Very good

The room was clean. Staff were friendly. The hot tub was amazing.

This is my second time stay at this hotel. Clean, staff is very nice, 24-hr security, free valet, casino on the property literally close to everything your trying to get to. If booking a room with a balcony like we did you won’t have access to it it which was kinda the whole point of booking that specific room , it would have been nice to be informed of that when checking in views were still beautiful