The Westin DC Downtown

Clean room.

Great location, excellent service, and clean facilities. My new go-to for DC!

Perfect Location, staff, amenities. Loved it

Very Beautiful Property!

My stay from June 4-8 was comfortable, but the billing experience was extremely disappointing. My reservation was prepaid in full through Expedia, and I provided proof of payment to hotel staff. Despite this, I received a late-night notice on June 7 that I was being charged for an additional night due to a reservation system error between Expedia and the hotel. I was assured the issue was resolved, yet I was asked to pay again at checkout and later found additional charges of $430.94 on my credit card. I am also still awaiting the release of the $300 incidental hold. While the accommodations were good, the repeated billing errors, lack of internal communication, and ongoing refund issues significantly impacted my experience.

Great location. Great gym facilities- but pricey.

Very good

Clean room. Staff was professional and courteous.

Exceptional

I was disappointed with the WiFi service. They mention enhanced WiFi for guests with destination fee, however when I tried to use it, I landed on a page asking to pay $12 per day. But somehow internet connected day1 and 2, and wouldn’t connect the 2nd night. I was on a work trip and this was very inconvenient. Staff is great and if it hadn’t been too late at night, they may have helped resolve the internet issue.

Good location. Staff was accommodating and extremely helpful and friendly. Room wasn't the cleanest.

Wonderful stay. Clean, helpful staff, really top tier.

Great

That Westin fragrance when you walk in the front door makes you feel right at home There was nothing I did not like about the property

The hotel was conveniently located near public transportation, was close to good shopping and restaurants.

Otherwise if the event wasn't going on during our stay this would have given my overall rating from good to excellent .

I love the hotel property it was not far from the train station the front desk agents were great when I checked in and the room was excellent overall everything was immaculate I have no complaints at all. I look forward to visiting the property again in the near future

The lobby was clean but when it came to the room there was a

Bar offered a good selection

When we returned, we reported the issue to the front desk, but did not receive a response. After waiting about 45 minutes, we called back and were told there had been a shift change and no one was aware of our complaint. The odor became even worse when we turned on the heat, as it seemed to be coming from the vent. We called again to request either a room change or for someone to address the smell. We were told it would be looked into, but after another 30 minutes with no resolution, we called back. At that point, we were exhausted and asked for a spray instead. Unfortunately, the spray did not help at all, and we ended up turning the heat off entirely. Additionally, I booked the room through Expedia, and my expected balance was $92. However, I was charged nearly $800. I now have to wait for both the deposit and the duplicate charge for the room to be refunded to my bank account, which is very inconvenient. Overall, while the stay was manageable, these issues significantly impacted our experience.