Hilton Vacation Club Oceanaire Virginia Beach

The hotel was very clean, staff is very friendly, the only thing that bothered me is that I did not have a Oceanfront view I had an ocean view but it was on the side of the building and that was not told to me when I booked my room. But we would come back anyways because that's a nice hotel.

Parking is off site but close and didn’t pose a problem. The only annoying aspect was the elevators were a bit slow and sometimes only one was working. The kitchen in our room needs a few more dishes and a couple of sauce pans would help. Over all I will give it a thumbs up.

Property needs remodeling

The property claimed to be overbooked and I was not notified of this issue until check in. On my actual birthday of all days!!!!

When we returned, we were then locked out of our room. It again took several minutes for staff to arrive. Once maintenance got the door open, he accidentally became locked inside our room for about an hour while trying to fix the lock. Afterward, the door was left propped open for another hour to prevent us from being locked in again, and the entire ordeal wasn’t resolved until around 10:30 p.m. As two young women, this situation made us feel extremely uncomfortable. Having a strange man confined in our room for an extended period, followed by our room being left open with people entering without knocking, left us feeling like we had no privacy or sense of security. We understand that mechanical issues can happen, but the way this situation was handled was disappointing and significantly affected our stay.

Elevators were broken. Room smelled terrible. Ocean view was an alleyway with a massive noisy ac unit running 24/7. No housekeeping. No actual amenities. Broken vending machine. Parking is 2 blocks away.

The facility was very clean. The unit was nice and well maintained. We checked in a little before 4:00 which was nice. The room was supposed to be ocean view but it’s insulting to call it that. To see the ocean you had to go to the side balcony and crane your neck. Misleading at best. Also on check-in, was told cleaning services available upon request. Morning 1, I texted the housekeeping number they provided to ask for someone to take out trash, make the bed, clean towels. Was given an affirmative by Marquita. Hours later came back to the room after 3:00 and texted again to ask ETA. Was told again by Marquita she’d look into it. Returned from dinner after 9:00 pm to a dirty room. Called the front desk who apologized and promised to get us on the cleaning schedule for the next day. Someone came up with towels but no hand soap that we requested. Next day got a call from Briana to ask how the service was. Told her didn’t get any and agreed for service at 2:00. Man came up with towels at 1:15. No service. Briana called at 4:00 to check and still no service. Seems that they don’t have enough staff and lie to guests to hold them off. Never got cleaning for more that $400 per night. Terrible and deceptive . Will never return and am a little soured to Hilton now. I expect a response to say “we will look into it” as that seems to be their standard response with no resolution. Wish I had more than 1500 characters to tell the whole story.

The bar and restaurant don’t have enough staff to serve people There are only 2 elevators for this property which leaves for a very long wait every single time to get to your room or downstairs Had to wait 2 days after requesting multiple times for clean towels For the amount they charge a night it is definitely NOT worth it at all extremely disappointing

Exceptional

Everything was great, especially the location!

The room was dirty and the breaker in the the room kept going off made it so inconvenient we couldn’t charge our phone or batteries, we had to use a breaker in a room to keep fixing it. Very disappointing we should have not had to deal with this.

Rooms were bigger than expected. Bathrooms were excellent including a separate shower and separate bathtub. The outdoor pools were a bit, disappointing as they were very small and overcrowded with a little room for adults to swim with their kids no restaurants on site, which was also a bit disappointing but lots of restaurants in walking distance.

Recommend! Definitely will stay again!

Room was clean and roomy. Balcony for was a little hard to slide but worked.

I love this location. In fact, this is the only location I ever book at when traveling to VA Beach. The staff are professional, and helpful. The room is never a disappointment, however this last stay the room was a disappointment but it was dusty and the floor is were not swept good. Overall the hotel is far the best. The amenities are cool. The vibes for both adult and children are perfect. You never feel over stimulated with children as an adult who with kids 24/7 you still get a sense of adult time. I did have to request multiple time for more towels and wash clothes, and my room never was cleaned after arriving which I request it to be on 3 separate occasions. I guess in today's world where superb staff is hard to find and everyone wants to be a business owner it can become tough every now and again. Overall is was still a very nice 4 day and 3 nights family vacation.

We arrived late after traveling 14 hours and the young man at front desk was so helpful and kind. Sorry I can’t remember his name but he was great. The concierge was also very helpful and personally walked us around to see different amenities. Tiki bar restaurant was so convenient and a fun place to relax next to Boardwalk. Parking is not very close to hotel and no boardwalk to access building from parking garage but they allow you leave car in front until you unload your luggage. I would highly recommend!!!!

Needs updates

We absolutely loved our view of the ocean!

Room wasnt ready on check in, had to wait 2 hours for a room. Towels were dirty dishes weren't washed. Dish washer smelled

Enjoyed