Fairfield Inn & Suites San Antonio North - Stone Oak

Location was perfect, near many attractions... Unfortunately, the pool was not heated, the heating system was broken

The property was clean and not stuffy. The staff was kind and accommodating! Not applicable

Nice, clean Bath needed maintenance but they came and fixed it best they could.

Passable

Excellent professional service and great breakfast

Exceptional

A+

Location was nice Kinda out dated and ice machine was not working

To make matters worse, the cleanliness of the rooms was extremely disappointing. There was a noticeable stain on the loveseat, hair left in the shower around the soap and conditioner dispensers, and even fecal stains on the toilet upon arrival. These are serious housekeeping issues that should never be overlooked before checking guests into a room. What makes this even more frustrating is that I also had family members and clients staying at the hotel during this time, so this experience reflected poorly on a place I recommended to others. Since we had multiple rooms booked, the inconvenience affected more than just myself. A lack of hot water for most of the stay combined with the unacceptable cleanliness conditions made this a very disappointing experience overall. We expected much better communication, urgency, and customer service regarding these issues. Given everything that occurred, I believe some form of compensation or partial refund is absolutely warranted. I hope management takes these concerns seriously and improves both maintenance response times and housekeeping standards moving forward.

Very good

Very pleasant experience from top to bottom. No complaints.

Pool and spa were non-functional. Fire alarm went off at 9pm (false alarm). No hot water!! Noise from freeway. Would not recommend.

Outdated bathrooms and flooring

older build BUT clean and great front desk lady!

Room was dirty and terrible smell

Worst Fairfield ever! Go to the Fairfield at medical center. Diana was very very kind but beg to the the cleaning of the room is not good.

Exceptional

Nothing Horrible, staff and management does not care if you had a bad stay or good stay. Marriott comp. doesn't care either. Multiple things wrong with property including 7-8 cars broken into along with others attempted and damaged windows. Staff knew about problem abd did nothing or warn anyone. They protected thier cars by parking under the awning to keep an eye on them. Ran out of coffee, waffle batter butter, cream cheese, milk, enlish muffins, reg bagels and much more. When asked tge breakfast person, response to us " I'm sorry we ran out". Pool was closed on spring break weekend. Staff was not at front desk or answer phone for long periods of time. Bed were horrible, everyone in our party had back pain from sleeping there, on top of that we did not get the rooms we reserved. Which I know aren't guaranteed but im not sure the even tried. I gave every opportunity to make it right and was treated like an inconvenience. Called Marriott corp, twice, second time was put on hold for 35 min to talk to a manager because the only nice person I talked to said she wanted to elevate it to a manager and was having a hard time getting one on the phone. That manager was uncaring, rude, and lying to us. As we were talking to her she put us on hold mid sentence for another 20 min the hung up on us

Credit card fraud some use my credit card and it was bill to one of Site in California

Yes