Staybridge Suites Stone Oak by IHG

I enjoyed having a mini kitchen, very helpful. The breakfast muffins were old. Night before I had an 8 hour drive ahead of me the fire alarm went off all night/morning. Staff was apologetic but I was so irritated it did little to calm my nerves.

The breakfast was good

The clerk at the front desk was very friendly and helpful when we checked in. I apologize I don't recall his name.

All was great. No issue

My stay was good. The location was very accessible to places I needed to visit. Breakfast was good except once done it was replaced. Another thing wrong was my remote control. It was malfunctioning. Other than that it was good.

So we did have a hiccup but management (Jen) was amazing at assisting and redirection. Location is good with HEB and WalMart under 5 minutes. Breakfast is great and Mon through Weds they have a little social time. Laundry is complimentary which is a plus! Would i recommend...yes!

First was dirty. Bed mattress was stained really bad. The fridge had pass visitors stuff in it ( was not cleaned from the past guests) went downstairs to get another room issued the white lady said the the other lady that was sitting in chair in the back took care of it.. but the other room#224 that we did get had a roach in the bathroom the bathroom toilet did not flush well, and the vent didn’t work eitherSo with the weather (raining really bad) and every other hotel was full that was close to the doctors appointment I needed to attend. We were stuck there. Wish we could have read the reviews before renting and got a full refund back

Hotel in need of an update

Breakfast was average due to some offerings being stale and hard (pancakes and hash browns). There were no USB charging ports in my room. Bring your own plug-in charger.

Check in was good. The staff was friendly. We arrived at our room. Walked in and saw cockroaches running across the bed and night stand. We left ! The staff said they canceled my reservation but I have yet to successfully contact hotels.com. I tried chat but was unsuccessful.

I loved everything about this place from location, to staff, comfy beds, cold room, a beautiful renovated room at that! BREAKFAST WAS PHENOMENAL and the eggs were real!! Their breakfast buffet setup is great and the food was excellent! It’s not often that you can give a hotel a 5 star rating across the board- so I never really do surveys but this place deserves all the credit! Hands down I would rebook when we need it again! Thank you so much!! <3

Thank you for a great time when I come back to San Antonio I will rebook

Always happy to come here for my stay thank you n love your staff even the 2 lady's in the dining area always so cheerful thank you both for always making it a wonderful place to come n dine in

Exceptional

Hotel is beautiful the staff great and the room very clean. It is also convenient to the freeway. To top it all breakfast is included at 6:30 and Mrs. Gloria does a great job cooking

Nice hotel

Exceptional

clean room, friendly staff, pretty good breakfast

Pool was not open but nice place nice breakfast

Staff was good