Staybridge Suites Round Rock by IHG

We got there the pool was green. One of the kitchen stove burners didn’t work we was told they would send someone they didn’t. We booked there because of the stove and pool so overall not great.

Breakfast had a good variety. Social hour was lacking - very dry old foods. Staff wasn’t friendly always felt like an inconvenience. Will never stay here again!

Water pressure Cum stains everywhere

It was very outdated and felt gross. Staff was nice

Disappointing

Had a variety of different stuff to choose. When I walked into the room my son spotted a dead cockroach on the kitchen floor and the restroom lock didn’t work.

Exceptional

Hotel is in need of repairs and deep cleaning. Toilet in our room rocked side to side. Door frames in bathroom falling off. Carpets not clean. Never got service to room-no towels on second day.. room 302 Description states indoor pool/but outside-not open

Pool was closed for maintenance for all 3 days of our stay..in upper 80 temperatures. Room smelled a little musty. Outside lobby smelled of moth balls. Appreciated the complimentary laundry.

Room was dirty. Sheets and towels were dirty. We got new ones at front desk. Problem solved.

Although they did give us additional points the disappointment of our child each day waiting to swim made our stay less than steller.

May 2025 was wonderful. The hotel clerk was friendly, helpful, and checked us in as soon as our room was ready. The room was spacious, full kitchen use, a very nice table counter for the both of us to use our laptops. The TV was a great size to view from living room or kitchen area. Our bedroom was roomy, the bed was comfortable and nice to have a tv there as well. Our bedroom was separate from the living room. The bathroom was ok, a little small but not an issue. The only thing was the a/c made a loud humming noise but the comfort of the bed helped us sleep through the night. All-in-all, this was an excellent hotel. Thank you Staybridge! Oh the breakfast buffet was delicious and it served hot oatmeal. In the afternoon we were treated with wine and snacks and sodas!

Once I was in the room I booked, it was nice enough for my kids to sleep. I couldn't understand the front deck clerk. Pool was permanently closed, and doesn't seem like anyone is coming to fix it. Closets in the room have NEVER been touched, they have layers of dust on them. I booked a room online and at first was given a whole different room (which only had 1 bed for 5 people), then I was charged more to "upgrade" for the room I originally booked.

I couldn't understand the front deck clerk. Pool was permanently closed, and doesn't seem like anyone is coming to fix it. Closets in the room have NEVER been touched, they have layers of dust on them. I booked a room online and at first was given a whole different room (which only had 1 bed for 5 people), then I was charged more to "upgrade" for the room I originally booked.

Property was so duty and smell terrible, I barely couldn't sleep.

Was an old property, the comforter had a couple of 1 to 2 inch bloodstains on it. they did change it out for us, but it should have been discarded instead of being washed, dried and put back into circulation. Phone didn't work and the chair and ottoman were coming apart at seems, but you could tell it was from its age. Staff was friendly, just wouldn't stay there again.

Enough parking, room spaces, bed comfortably, the staff perfect and very efficient…ty One elevator and slow. My room needs a new restroom and the shower needs to be upgraded

Not very “clean”. Kinda gross if you ask me.

Br

Rooms are not clean downstairs cafe is dirty