Wingate by Wyndham - Round Rock

Shower needed maintenance

My stay was great no issues front desk employee was awesome

N/A

The overall place was not clean. My room was horrible. The smell of the AC and dampness wasn’t good. The WiFi was free but wasn’t a good connection. The carpet wasn’t clean and the towels were worn or old. I went to Walmart to get some so towels to use. I made the best of the situation but will not be returning. I could have changed rooms but booked through 3rd party and my husband didn’t want to lose our money.

No complaints, busy weekend there but the stay was fair

Very good

Exceptional

Poor

Clean, smelled okay. Stayed for 3 days and same breakfast food. Fridge was decent. Could use more than one towel tho. Friendly staff. Decent hotel

The staff was very friendly and attentive. The hotel rooms had a very strong odor that we had to check out one day earlier.

Ok not what I expected 😌

The rooms had dirty floors, loose wiring and damp bed coverings. One of our rooms had no shampoo or conditioner and the other was completely missing its shower curtain. The staff was helpful, but neither of our rooms where prepared for stay properly. We will definitely NOT be staying at this property again.

I checked in and left for dinner, but when I came back it was so humid that the clothes I had out in the room were damp. We told the front desk and they offered to switch our room so we did. There were two instances though in between the hours of 2am and 4am where someone had a key and opened the door with the only thing stopping them from being able to get in being the small door stopper latch ok the inside. We could also hear two men talking outside the door but of course we didn’t walk up to it. In the morning when we checked out, the lady in the front desk told us that one of the overnight staff was trying to get in the room because they accidentally double booked the room when moving us from the humid room. I honestly still questioned our safety at that hotel, the staff was very nice though they had good customer service.

Finally, breakfast was cold. I showed the staff the circuit breaker (One was used) kept tripping, therefore food was not being kept at a warm and essentially unsafe temperature. If you're looking for a bed and warm shower at a low price, this was ok. I stayed at the exact same brand hotel a week prior in Florida, was like staying at 2 different hotels.

The window seal must have been weak, there was water on the window where ac seat in and the room had a musty/mole smell.

We had a terrible experience. Two rooms that they placed us in were filthy. We had to leave due to conditions.

Exceptional

The location The he room smelled like cigarettes and the trowels all had brown spots on them. They are white

Breakfast Lack of security protocols, dirty and unkept rooms.

The breakfast was great! The coffee was amazing! They have a nice snack selection that you can buy. The staff were extremely friendly. Whenever I had an issue, they fixed it swiftly. They were kind to my kids and everyone was extremely pleasant. I enjoyed my stay.