Extended Stay America Suites Richmond W Broad St Glenside N

My door had to be slammed because it would not shut properly. I mean SLAM it too.

The checking in looked a bit run down. But when we got to the rooms it was very clean. Water pressure was great!

It was close to where I needed to go My room was dirty . Broken sink the water constantly ran , smoke detector was hanging from ceiling , gave me moldy towel . I asked them to fix it and nobody came . They admitted to knowing that room had broken sink and smoke detector.

Clean, no bugs , stove only had two working burners but that was not a big deal. No remote for tv took a full day to get one . They seem short staffed but all staff was kind . Really no major issues . Would stay here again.

Went to check in and waited 30 mins in a hot lobby to do so and then was told that they had no rooms available. I booked this room well in advance so there is no reason why I shouldn’t have a room but a walk in does. Highly disappointed.

So we paid for wifi that never worked. When we called the front desk, they told us to call a separate number that never actually answered. At least one of us got sick from the air conditioning in the rooms that seem like they have never been cleaned. Actually my worst experience ever at a hotel booked through expedia.

Good

Exceptional

Upon arrival, the upkeep in of the external, the properties is questionable.

Good

Exceptional

The surfaces were visibly dirty - side tables, floor, stovetop, and parts of the kitchen. There was no toilet paper in the bathroom and the floor was warped and coming up from what looked like previous water damage.

The young lady at the front desk was kind and helpful throughout the whole situation of checking in and then needing to leave. The surfaces were visibly dirty - side tables, floor, stovetop, and parts of the kitchen. There was no toilet paper in the bathroom and the floor was warped and coming up from what looked like previous water damage.

Good value, clean, I enjoyed having the kitchen features! Residents kept propping open the side exit door. It was left open overnight.

Residents kept propping open the side exit door. It was left open overnight.

Staffing

Location Staffing

There’s was no hot breakfast. It’s just a coffee machine and packaged muffins. The furniture and appliance has wear and tear. The room doesn’t look as pictured.

the camera in your face at the front desk is weird to me. it makes it feel like it’s not a safe neighborhood

Pleasant