Embassy Suites by Hilton Richmond

We’ve been coming to this hotel for many years as we pass through to stay in South Carolina. In the beginning, it was absolutely wonderful but recently our last stay we noticed that the upkeep the hotel just isn’t there like it used to be. Still the same wonderful Staff and breakfast is excellent, but you could tell that the property maintenance isn’t being kept. Missing bulbs in breakfast area , paint peeling off walls. Water spots and ceiling was leaking when checking in.

What l didn’t like is the manager admitting The owner of this hotel is so greedy he doesn’t care fixing this hotels that is falling in to pieces! Bathroom door are broken, Shower are rusty and old the entire building needs mayor renovation like mayor l’m not joking they had to give us a full refund after changing to three different room at midnight due to the AC not working and all of the other guests were in the same circumstances. This hotel is an accident waiting to happen l couldn’t even sleep thinking the room was going to catch on fire giving the old exposed outlets. One last thing the rooms are giving to guessed dirty each room that we switch from has something left dirty from the previous guess!! It’s so Sad to see how this embassy suites is bringing down the reputation for the brand! Hilton honors owners do something about it!

Excellent hotel, though the rooms and bathrooms are a little outdated. The amazing staff make up for any wear and tear the building may have, and they provide a lovely environment. Gavin at the Front Desk went above and beyond to assist and we will certainly stay here again in the future.

Good

As a longtime Hilton Honors Gold member, we are used to a certain standard and a bit horrified at how neglected things were at this Embassy Suites. The staff and the breakfast were great, but hopefully the manager will immediately take action to fix these issues and invest in much needed repairs and updates to the property.

Staff was very friendly and helpful.

Very good

Disappointing

Nothing Horrible stay room was smelling ac was broken 2 nights Very very uncomfortable room needs to be updated Will not stay again they are supposed to credit me for one night have not seen credit in my account yet

Loved the location AC didn't work. Staff didn't care. Room was not clean. I will never stay here again. Terrible.

Superb

AC didn't work. Staff didn't care. Room was not clean. I will never stay here again. Terrible.

Exceptional

When we came to check in, the lady was great but wanted to give us a different room than what we booked- after waiting we finally were able to get the correct room. The breakfast wasn’t great, the juice tasted watered down. The air conditioning wasn’t working properly and our room stayed at almost 80 degrees the whole weekend. For the money, I would not stay here again.

Good

We came to stay for our anniversary and it was the worst experience. We couldn’t enjoy the bar because there were kids everywhere which was weird. We didn't know about free drinks until 7pm until it was over. Then we were up all night because the hotel just lets people and kids run up and down the hallways all night long. Outside of our room and the floor above us. Tried to call front desk many times between 12:30am and 1am with no answer and people just were loud all night long. We got up and checked out asap and we were so tired we could barely drive home. So disappointed. Our bathroom door was so water damaged and moldy it had a hard time closing. The pool was so cloudy and nasty you could not see the bottom and it was so low on water there is no way it was filtering properly. No one is clearly taking care of the pool so we did not use it and the pool was one of the main reasons we chose this hotel. We feel $226 a night was way over priced.

Bar area Room had no A/C I called front office went down there , lady said it was alot of peoples air messed up and they would get right on it . Me and family went out to eat come back room is 81. I go back downstairs ask did room get check while we was out for 3 hours. She couldn’t give me answer. They decided to move me and the other room did not have a/c . Kids running around in hallways all night. Breakfast is good tho.

Exceptional

Nothing Everything

The replacement room was in poor repair with broken lighting, and worst of all, the mattress and pillows were heavily and severely stained. Hospitality was severely lacking. A staff member named Carol forced guests out of the atrium common space before posted closing hours so she could leave early (after breakfast), hovering over us so uncomfortably that we left just to avoid a confrontation. Most alarmingly, the elevators are a major safety hazard, violently jarring guests when moving. The county inspection certificates posted inside the elevator cabs are years out of date (one expired in 2021, another in 2024). While l appreciate that the front desk manager took immediate financial accountability, I strongly advise booking elsewhere until local code enforcement and health inspectors review this property.