The Michelangelo New York

Yes, it would be nice if they could spruce up the furniture in the lobby, but that is a minor issue, given the very positive things about it. My only complaint is the "Residence Fee" that I paid as I checked out, and prior to that, I didn't know how much it would be. I honestly don't understand why that isn't just added to the room rate as listed on Hotels.com. But I would gladly stay there again!

We booked this hotel based on its excellent ratings. However, this was not our experience. The first room we were assigned to was a ““ upgraded room. The room smelled so musty that we requested another room. When we arrived in the second room, the musty odor was still there, but not as strong. The immediate issues we faced was a trashcan that had not been emptied, a broken, toilet paper holder, and an empty vanity kit. Small problems yes but for the price, we would expect a little more attention to details. The shower filled with water, even though the toggle was open. There were stains on the chairs, which seriously need to be replaced. The hotel is old, as our most in New York, but there was a significant amount of chipping, broken wood, and mold. We have stayed in many hotels in New York that were less expensive and better cared for. There was a mini bar with $13 soda, whiskey, candy, etc. There was no coffee in the room or in the lobby. Small problem, yes, but this is standard in all hotels. Most of the staff members were a bit rude and when we called back after our stay looking for a copy of our bill that was never sent to our Email the rudeness was palpable.

This is probably one of my worst stays in New York. Upon arrival, they didn’t know which room to put us in. When we got into our first room, it smelled so musty and old we asked to be moved. The next room had trash in the trash can, stains on the chair, and had an old musty smell to it. When taking a shower, the bathtub filled up with water. The drain was open, but it was so clogged that the water couldn’t go down the drain. The toilet paper roll was broken. There was a vanity box that was supposed to contain cotton balls and the lake and it was completely empty. There was dirt and mold like material at the baseboard. The paint was chipping in the carpet was disgusting. They had a mini bar filled with extremely expensive items for sale, but couldn’t manage to provide coffee or any useful amenities. Most of the staff was rude except for a few I understand that hotels in New York are expensive, but this was a complete waste of money. I wish I had stayed somewhere else.

Perfect location for theater goers and Times Square. You can walk to many theaters, restaurants and tourist attractions. I always stay at The Michaelangelo when in NYC- it’s like my home away from home.

The Michelangelo hotel is an older hotel, but very well maintained and the room was very spacious. It is in a wonderful location if one is going to the theatre as it is close, but not in the midst of the Times Square Noise. We had an interior room and it was completely quiet. The breakfasts were very good. The doormen were friendly and cooperative. My only objections was the add on "Residence Fee" of $45.00. The hotel was fair value during the first week of World Cup Soccer.

This place don’t have windows whit light from outside. Very bad place

Lobby was under a renovation but staff were especially welcoming. Cheers, Walter

Perfect location for theater visit, and less than two blocks to subway stops that take you anywhere. Our room was huge, which is rare in NYC. Bedding was fantastic. Hotel is tired, but very functional since we didn’t need five stars. Gym creepy, so skipped. Easy breakfast 1/2 block away. Can’t beat the price/value! Will definitely return.

WONDERFUL LOCATION . QUIET INSIDE. GREAT STAFF

Loved the location and friendly staff.

Location is great. Befs sre comfy

One front desk person shouted at me after saying I speak too soft I should raise my voice so I did then shouted at me as to why I’ve raised my voice so I cough ear him

Hotel needs an update. A bit tattered.

ほとんど写真通りの部屋で、ベッドも寝心地良かったです。 スタッフも親切であちらから声をかけてくれ、差別を感じることもありませんでした。

The room was large and the bed very comfortable. We’ve stayed here before and found it equally good every time we visit.

Large rooms Staff rude, breakfast very poor

Room space Staff rude, very low quality breakfast

Superb

Location, facilities, majority of staff all deserve recognition for good service and friendly approach Reception always seemed rather aloof and leave the impression that you are interrupting their day

Everything was great with the hotel, I would definitely stay here again. n/a