DoubleTree by Hilton New York JFK Airport

I had a very disappointing experience with the airport shuttle service. It took the shuttle driver an hour and a half to pick me up from the airport. During that time, I called the hotel at least six times to ask for an update, and each time I was simply told that the driver was “on the way.” It was 3:00 a.m., and being left waiting that long with no accurate information was extremely frustrating and unacceptable. I hope the hotel improves its shuttle service and communication with guests.

La propiedad estaba limpia. Hice check in sin problemas. Me regalaron dos galletas complementarias. La cama estaba formidable. Tuve una buena experiencia

Convenient to airport. Staff were friendly.

Great places to stay for a layover. Clean and comfortable.

Very bad experience. Called many times to get the shuttle to pick me up. Staffs are not polite

It is a good experince to stay at Double Tree. The shuttle bus/front desk staffs are very nice and helpful for a backup transportation plan.

Clean Room and helpful staff. Yum cookie.

staff very helpful

Llegamos a las 10 y ya estaban quitando todo. La comida regular y se nos hizo caro .

Nice hotel. Clean updated rooms. Front desk staff was not friendly. A lady who I believe to be a manager approached s we were waiting to assisted and proceeded to greet the flight crew who came in after us, by passing us to check them in and never acknowledging the line of customers waiting to check in. The lady that checked us in was more concerned with her phone than assisting us. There was one young man who was very polite and helpful when I went down later to purchase some items. in short this appears to be a flight crew preferred hotel and the staff caters to them.

Pleasant

valet parking for retrieval took to long when leaving. parking service

Good location

The place was pretty clean but didn't have bell hop carts to assist with our luggage. I found this was absolutely a disappointment. I was also hoping they had a pool other than that staff was great.

Beautiful spacious room, very comfortable bed and pillows, and a great shower. More space than usual for storing luggage. Latoya at the front desk was particularly helpful and even let us into our room before the 4 o’clock check-in. Noisy air conditioner. For the price of the room, I would have expected breakfast to be included.

Typical airport stay but nice staff

Not a good hotel, the staff are not very friendly at all.

Everything was great

Shuttle/airport

Very convenient and good service