Holiday Inn Jacksonville E 295 Baymeadows by IHG

Coffee dispenser dirty bathroom hard water spots on doors

Convenient location and very clean property.

All good

John was great at check in. Breakfast was phenomenal.

Pleasant

Very clean, taken care of well, and staff was prompt and attentive for the most part. Good amenities for value.

Good

clean, friendly, professional

Great stay! We will be back!

The advertised breakfast buffet is $11.99 per day per person. The posted hours are 6:30-9:30. We arrived at 9am. No plates, no napkins, no bacon, no cups, no mixed fruit. A few pieces of breakfast meats that appeared to have been sitting a while. No biscuits and gravy. The cooked foods were all about gone, and it appeared that they were more focused on finishing up the breakfast for 9:30 rather than bringing out more foods for those of us who came later in the morning . We voiced our displeasure to the manager, and they essentially told us that there was nothing we could do about it, take our concerns to Expedia. We did, and Expedia staff were very helpful and reached out to the hotel property. Even with this, the property refused to refund our $168 which would be the daily breakfast buffet cost for 6 more days, already billed. I felt that a bit better customer service was in order. The wait staff were great and pleasant and we had no issues with personnel. I would not recommend this property for anyone. Choose a hotel with free breakfast and everyone is happy.

Clean Ac was not cooling the room

Ac was not cooling the room

Very clean & conveniently located. Staff were exceptionally helpful, kind, & friendly.

Clean room , comfortable bed

Exceptional

Convenient to venue Dirty wash cloth left in shower, 5th floor room facing interstate very noisy

Dirty wash cloth left in shower, 5th floor room facing interstate very noisy

Good hotel.

I enjoyed my stay the room was clean the bed very comfortable and friendly staff

Needs some improvement inside the rooms dirty carpet bathroom needs update.