Staybridge Suites Houston IAH - Beltway 8 by IHG

Clean room. Helpful staff. Relaxing night.

It’s updated

Shuttle service not available for unshared reasons. Would not refund money spent getting to the hotel because I booked through Expedia not through the hotel directly. Which makes not sense as the shuttle was for anyone staying at the property no matter how they booked their stay. Shuttle hours posted the next day at the front desk. Which doesn’t reflect their online or what front desk manager shared the hours were. Hotel was clearly going through renovations and should have closed until renovations were complete. Wet paint on the walls no wet paint signs electrical repairs left open. Room with roaches dead and alive. Wet carpet in the room with some gross color. Would not recommend, at least not until they are done remodeling. However, staff weren’t the best so I wont be returning.

Only the amount of room, and breakfast was ok. The first room we checked, smelled like dog piss, the next room all of the drawers to the dressers would just hang out the whole entire time. It wouldn’t go back in. Wires just live hanging out of the walls. The pictures were completely off-balance in the rooms and the AC unit was absolutely nasty. If you look at it it almost looks like black mold. NO hot water in master shower. only in the shower hot water did not get hot.

Delicious breakfast

Exceptional

,

Good

Disappointing

Very good

Exceptional

The staff were nice Roaches.

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All Employees are well trained and eager to serve. The entrance to the hotel is not visible. The vacant land surrounded the area is tall grass.

The rooms were nice and clean.

Clean and friendly

Very good

Passable

The property is tired and in need of renovation. Which is exactly what they are doing now. It served our purposes well. We needed a place to spend a night near the airport, and it worked. The room was clean enough, the breakfast adequate (hot and cold items), shuttle service was okay both directions)

Good