Four Points by Sheraton Houston Intercontinental Airport

After spending $175/night we were told we were eligible for breakfast! Terrible in-room coffee

Staff was kind and in a tough spot. Internet was down so we had to be let in our room whenever needed because they could make a room key. Also, had a hard time tracking which rooms had people already occupied. We had to go up to the fifth floor and back to the lobby, the. Back up to the fifth floor for a different (non-occupied) room.

Honestly, we were only at hotel overnight. You have to call hotel to arrange shuttle. Realized after 20 minutes, took another 15 to arrive. Driver was great. Check in was smooth & quick. Only had 15 minutes before restaurant closed but they took our steak dinner order without complaint & used vouchers toward total. Room was ok. King suite but was a mix of old & new. Room was pretty bright, even with shades down. Pretty loud also. Had 5am shuttle so basically ate & slept. Staff was friendly & efficient.

The room was great. My bed and pillows were like clouds. The bathroom shower was very nice and clean with fog resistant mirrors. The restaurant/bar was nice as well. There is some minor maintenance/ construction in the hallway and outside. Overall great stay.

Happy hour at the bar was good and the food was good too.

Clean, comfortable, easy accomodations, The staff is nice and helpful. This hotel gave me a peace of mind. I would highly recommend.

Cons: you can tell place was under remodel, still definitely needs work but I did like my room a lot, only wish there were more choices on the tv, even if it was paid movie. Issues with elevator were I didn’t always have choice and it kept sending me to the staff entrance. They also make dining area sound really nice but there were not good breakfast options and it didn’t even link to the room so I had to pay downstairs. I wasn’t impressed paying 18$ for same breakfast I could get at several other locations for free. Pros- again the room was very nice and clean. Staff for most part were very nice.

Spotless!! CLEAN great place!

Exceptional

Easy check in clean rooms and very good breakfast.

Airport shuttle, friendly staff, bar/ restaurant on property

The property seems to be very old and outdated. As well as construction is going on which they don't have on the website. DO NOT STAY HERE

Serene environment Need to change mattress

It was perfect

It was not actually close to the airport—a 15-20 minute shuttle ride.

Beautiful, clean, friendly staff. Airport shuttle from IAH. Indoor pool was excellent.

The hotel was nice other than one of the elevators was out of order and the chef didnt show up to work.

Very nice

Food was fine in restaurant….service was good…payment situation was a bit sketchy…our last night was weird in restaurant…watching very drunk and loud patrons partying with employees in bar…uncomfortable

The staff were amazing and super helpful.