Holiday Inn Express & Suites Houston IAH - Beltway 8 by IHG

Great breakfast

the fixture to hold the shampoo and conditioner bottles was broken completely. It was not easy to get the stuff out of the bottles. That fixture should have been repaired before any customers stay there. The temperature control of the gym was broken and was set at 88F. It was too hot to exercise there. I reported to the front to fix but they said they couldn’t. In addition, the outdoor pool was green and was not fit for swimming in it. I do not think I will stay there again.

This was our first trip to Houston, it was easy to get to the hotel, the staff were friendly & helpful, & the rooms were clean, There were good selections for breakfast. If we're back in the area, we would stay here again.

TV did not work, changed rooms and only got 2 stations that were fuzzy. Needs updating.

Everything Everything

Exceptional

The room was large and the bed was comfortable. We chose the property for a 10 hour layover… it took over an hour to get picked up by the shuttle from the airport mainly because I called for pickup and they told me I had to call back when we were at the pickup point and then didn’t answer their phone for 20 minutes . The hotel is near the airport but still a 15 min drive. Shuttles to the airport left on the hour only. Our 10 hour layover turned into a very short amount of actual sleep time. We left before breakfast. The room had several things broken in it including tiles in the bathroom. I wish we had chosen somewhere else for our layover stay.

We chose the property for a 10 hour layover… it took over an hour to get picked up by the shuttle from the airport mainly because I called for pickup and they told me I had to call back when we were at the pickup point and then didn’t answer their phone for 20 minutes . The hotel is near the airport but still a 15 min drive. Shuttles to the airport left on the hour only. Our 10 hour layover turned into a very short amount of actual sleep time. We left before breakfast. The room had several things broken in it including tiles in the bathroom. I wish we had chosen somewhere else for our layover stay.

Exceptional

Dangerous bath tub, no anti slip matting Pool was closed

Location near airport. Clean room Dangerous bath tub, no anti slip matting Pool was closed

Very good

Basic lodging at the airport. Not a tourist destination. Not a lot around it. But, you can get a nights sleep and be close to the airport. Good shuttle. Continental breakfast.

Excellent service

The front desk white lady was very helpful. That is the only thing good about that hotel otherwise it was very dirty. Not well maintained. In fitness center AC was not working. And no equipment was available. Barely few dumbbells were there. Parking lot was flooded in the back water was there. But staff was very accommodative and they went out of the way to help us so it was OK stay. It is a convenient hotel though near the airport.

I like how clean was the hotel and the breakfast was alright.

Mid…..

Great stay before heading to the airport. Shuttle was very convenient

Clean and comfortable beds Nothing

Clean room, outside not so much. Staff friendly. Refrigerator did not seem to work. Floor machine (3rd) did not work had to go to extra floor. Breakfast(Saturday) was very very well stocked with more than just continental breakfast... no apple juice however. Also it seems only one of elevators was working (saw tech working on it upon arrival.