Extended Stay America Suites Houston IAH Airport

Was very clean here at this place

We never recieved a remote that operated the TV out of our 5 night stay. There were bugs in the room. It took 3 days ro recieve kitchen equipment that was dirty and the tephlon was extremly pealed and pealing from the pans. Our outdated A/C unit didn't maintain cooler temperatures yet they said our A/C was fine. We also didn't recieve a coffee pot in our room the entire stay. Please tell me why they lock up the lobby trash can. Worst stay ever!!!

The pool had not been cleaned and was out of use for the whole time which was a bit disappointing but did not end up bothering me too much because the gym was available. The breakfast-to-go options could have been replenished more often. There was no hot water and a kettle was not listed as an available additional option. I managed to adapt without too much inconvenience.

Clean room pools

Exceptional

The staff was very nice but the rooms weren't as pictured and not very clean. There was debris on the floor, toilet not fully cleaned. Hair on toilet and in shower. I was fortunate to be only staying for 1 night or else I would have left.

Most of the staff was helpful and polite, You can not get clean towels / face rags or bedding, you either wash them yourself or you have to pay the hotel to wash them $5. House keeping only comes to your room every 14 days. You have to take your own garbage out and they have roaches. The mattresses and mattress pad were filthy. This is an extended stay with a kitchenette, you have to go to front desk to get any kind of cookware/dishes. The pool was closed most of our visit, that's a bummer with 2 kids.

The staff was nice The room was not clean there was salt or auger on the table and the floor was sticky

I would like to start off by saying CANDACE is very disrespectful. She is rude and she does not know how to conduct herself. I never received breakfast at this place. The pool is filthy dirty. There are people sleeping in the parking lot. THE BLACK LEXUS THATS ON THE BACK SIDE OF THE HOTEL—— there’s someone sleeping in that car every night & that is dangerous!!!!! They have ppl that’s not checked into the property but is still here. And another thing. Why am I paying for a place to stay and I have to give you $5 to clean my linen. Like can you advertise this somewhere??? $10 for another room key??? Candace is out of control, she’s rude, I will never ever in my life be returning. I didn’t like how as soon as I went in my room there was a roach in the sink eeeeyuckkkkk

I could not stay because as soon as I had take the elevator to the 3rd floor, the awful smell of marijuana was present throughout the hallway. I tried 2 rooms and they both were the same with drawers missing from the 2nd room; disappointing.

Terrible experience, I would not recommend this hotel to anyone else.

I refuse to stay there cause the staff was horrible

Bad

Clean rooms nice staff

Nothing The window was broken, I sent Email based on the staff request but there was no response.

Bad

Worst hotel i stay in my life Thy are Scammer ..i book room with 2 bed but thy give me room with one bed only and refuses to refund my money which i pay for 2 beds ...

Thy are Scammer ..i book room with 2 bed but thy give me room with one bed only and refuses to refund my money which i pay for 2 beds ...

Clean room easy accessible to airport and shopping

Staff was friendly