Sonesta Essential NW Houston

I got to the front desk and had to wait in the lobby for a long time to receive my room

Disappointing

The room given had bedbugs

Its pretty far out from the main town. If you are looking for nice stay in a decent area, this is not the one. We were there for just 2 nights and I thought repeatedly why would I book this again. Bad neighborhood. The only thing is its comparatively cheaper than other hotels. Don't fall for Sonesta name. They refused to give us breakfast the only morning we were in citing power cut issues.

Bad

No phones in the rooms. No microwave in the rooms. No ice machine working in the the whole Hotel. Horrible service. Will never ever book there again

NOT A GOOD EXPERIENCE

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Disappointing

Room smelt horrible (cigarettes) burning holes on blankets, and i reserved a non smoking room, water pressure is very low, 8 feet long pothole in parking lot, if you fall your car is gone, shady people coming in an out, someone was yelling, cussing and fighting on the hallway at 3am. People hanging around in the parking lot all night, that breakfast was the worse breakfast i’ve ever had, didn’t even finish it, bland eggs, powder orange juice and gray flavorless sausages , it was cheap and i thought it was a nicer hotel for a good deal, it wasnt, a Motel 6 would’ve been nicer provably

I didn't even stay there that's the bad part I was charged. I was told there was no room available

Did not like the $100 deposit. Only problem properties require this type of deposit. Amenities like laundry, business center & first floor bathrooms were not in service. Back door inoperable. Slight moldy odor in room.

The area is just not a good area at all. Lots of homeless people walking around the area.

Bad

We received breakfast vouchers, and all they had was waffles, toast, cereal and juice. One of my family members asked the kitchen staff lady for fruit yet she never acknowledged she just looked at her in an ugly manner but shortly later brought the fruit. Dissatisfied

Nice ok Employeed

I didn't even stay there...

Employeed

Great, however, the staff had not replenished the breakfast items at all. We arrived well on time for breakfast. There was barely anything. Some lady who also arrived with us, requested for the food to be replenished, but the staff didn't seem to care. Finally, after several people complained, they brought a few slices of bread and re-filled the milk. This was the worst breakfast experience.

Very poor