Extended Stay America Suites Houston Northwest Hwy 290

Excellent staff

Nothing It had roaches and other bugs all over the room. Outdated furniture and appliances.

Wonderful!

Everything was great

Room was worn down, bland, poorly maintained. Desk chair was filthy, furniture and appliances were old, linens were stained and dingy, TV was old . Roaches scattered from under my shoe, while others crawled up the walls and across the dresser area.

we checked out early. We’re trying to get our money back for the last three days because of the roaches and the nastiness of the rooms. They said they’re waiting on the manager so they can get the code for the refund.

No I had a very good experience at this hotel

I liked the location. My first experience was when I got there to check in and the police were there trying to get a tenant to leave. I waited for an hour to check in. After that when I got to my room it smelled of sweat ?. The breakfast that you offer i can get at any convenience store.

Convenient

Polite staff. Great location. Convenient parking.

Rooms look nothing like the photos , hallways smelt like weed and dirty. Once we got into our room , throughout the room there were dead roaches. Killed about five adult roaches including one on the bed.

The staff are very nice and understanding. They are like family.

They charged my card twice

What I did not like about the hotel is that the staff is a little bit rude concerning maybe one member that I encountered the hotel has a bad roach infestation problem which could be solved but I don't know if they're calling the exterminators o

Great prices...nice staff

Okay

Everything

Hotel staff was amazing. I would definitely stay there again.

Yes the room had A LOT of roaches and I wasn't there five minutes so then the lady who was at the front desk couldn't speak English. The lady who checked me in left.

Location The elevator was broken down. They only had a room open on the third floor, and I have a broken leg and was not able to go up the stairs. I called a couple of days later and it was still not fixed the elevator.