Grand Tuscany Hotel

The place was nice. I was pleased when we asked for another room as they had given up an adjoining room. From previous experience years ago, I did not want to go through that again. So we were given another room. All was well with our stay.

When we arrived, we found blood on one of the beds. My husband had to go downstairs in person to report it because the phone in our room did not work. While the staff did provide replacement bedding, it was simply handed to us at the door with no apology or assistance in changing the linens. The ice machine on our floor was also out of service. Our room was extremely hot, and it took over 12 hours for the temperature to drop just 2 degrees, making it very difficult to sleep comfortably. The pool area was disappointing as well. There were no towels available, and the pool appeared dirty. The TV in our room constantly lagged, and the audio and video were out of sync, making it frustrating to watch. The biggest issue was the lack of hot water. The shower never got warm, and my daughter had to take a cold shower. Overall, the combination of cleanliness concerns, maintenance issues, and poor service significantly impacted our stay. We expected a much better experience and hope these issues are addressed for future guests.

Room was very dirty, a lot of patch work done in the room and looks and feels unfinished l, dirty, and tacky. You can easily tell they put all the money into the lobby and pool area instead of fixing up their rooms properly and professionally. Rooms are very overpriced for what you get, and they still charge you for parking and breakfast. Never staying there again id rather give my money to a major chain hotel and get what I paid for with free parking and breakfast.

The hotel has some beautiful features, especially the pool and the lobby, which both looked very nice and inviting. However, the room itself did not meet the same standard. I would rate the room cleanliness 3 stars. The bathroom mirror lights did not work, which made the room feel cheap and poorly maintained. The furniture also looked old and damaged, and there were not enough towels provided in the room. Another downside is that parking costs $10 per day, and there is no free breakfast included. Overall, the hotel has potential because of the beautiful lobby and pool area, but the rooms need updating and better attention to detail.

Excellent, great hotel with great amenities

Goood bang for your buck

It was a clean nice people an I would stay again

Everything was good, except that our room was not cleaned everyday.

I had a pleasant experience

Flies throughout the room and hotel

Perfect everything

The receptionist was very warm and friendly, the check in was at 3pm but we arrived way too early and the staff let us check in early she was so nice and the room was clean .

Room are not properly clean white cover dirty from preview guess usuning not changed, hallway smells and no so clean specially 4 floor.

Great service

Great place to stay

What a wonderfully property with just what I needed. The lighting really sets to tone for a peaceful mind easing experience as you float around the lazy river or enjoy dinner and a drink at the bar. In house breakfast and a gym.

Far away from main city.

The property was fine. The staff was ok. However, we chked in specifically to use the facilities, the pool, to be exact, and to our dismay, it was closed for maintenance for the entirety of our stay.

Good

It’s not clean