Heritage Inn Express Hayward

Our room # 206 smells of smoke. No shower curtain, the carpet was yucky. The only thing that was fine was the TV. I would not recommend this to anyone.

Unfortunately, our stay was disappointing due to the uncleanliness of the beds and floor, which had hairs on it. We were also provided with only two towels that weren't clean.

The room also had an odor when we walked into the room.

This is hands down the worst place I have ever stayed.electricalourlets dontwork smoke detector does not work. No clean towels charged me for a room that I never stayed in then charged an additional $50.00. Smoke detector in my room did not work. I am filing a complaint with

Happy

You get what you pay for. If you are looking for a really nice place with great amenities, then this is not for you. If you are looking for a decent place just to lay your head at night for a decent price, then this place will do. Some sketchy people hanging around the place. Bed was very comfortable for me, but I like it pretty soft.

What I liked was how booking.com is fooling their customers with misleading images, and promoting the hotel. Thanks to google where they revealed all the images and how disgusting this hotel is. Reviews were soooo bad, was too scared of the reviews, the images in the booking.com was completely fake and misleading, didn't expect Booking.com does this fake hotel images, hiding secrets from customers. The way, the managements treated thru calls, no active response and solution given, didn't checkin, as the reviews were scary, had to like call multiple times talking to booking.com and the hotel repeatedly.

Bad

The staff was really helpful and friendly, but the place was pretty disorganized and not well maintained

?

Nothing This place was disgusting got a refund the minute i walked in

The room had a slight weird smell to it but wasn’t intense

The floor in the room was completely dirty and sticky the sheets were not clean the room smelled like cat and dog

Location right off the highway

Unfortunately, our stay was not very comfortable. There was a strong unpleasant smell coming from the bathroom, which affected our overall experience.

This property has passed it's glory days.the staff was incredibly pleasant, but the facility needs upgrades. I won't hold the neighborhood against them.

The staff there is very accommodating. They make sure that you get everything that you need. Very pleasant too. Roaches

The smell that was in the refrigerator smelled like fish

Had two beds very comfortable The smell that was in the refrigerator smelled like fish

Dirty and disgusting