Hampton Inn Glenwood Springs

When checking in on Friday evening, we learned that there were some "system problems" which caused a few delays. Not a big deal, as far as I was concerned. Less than 30 minutes after getting settled in our room, however, the same person that checked us in tried, not once, but 3 TIMES to reserve our room to another guest. That guest had already suffered the indignity of walking into their first assigned suite to find a stranger sitting on the bed. We, of course, made sure the door had every single interior lock engaged and a chair parked against it to prevent any surprises. Not a good first night. On Saturday night, after enjoying the town and the festivities all day, we returned to our room to find that our key cards no longer work. Upon inquiring with the person at the front desk, we learned that not only had they attempted to put yet another new guest in our room (who, to their surprise, found someone else's crap strewn about in it), but they no longer even had any record of us ever being at the hotel! It took an inordinate amount of exasperated debate to convince them that yes, we were actual guests and that we had the room reserved for the weekend. So another sleepless night with a barricaded door.

Unknown to me upon arrival there was remodeling in progress, pounding, banging and far from relaxing. The staff charged my card twice then cancelled the charge which resulted in my bank putting a hold on my card for days. I’ve since received a call at 9am telling me they would debit a second card on file if I didn’t call by 6pm the same day, however, they took it upon themselves to debit the wrong card by 9:41am not allowing me the time to get to my bank and have a new card printed since my bank thought there were erroneous charges. Very unhappy customer and I’ve been to Glenwood twice a year for the last 10 years. Won’t be going back to this Hotel!

We come here every year and always enjoy it.

We would never stay anywhere else in Moab. If you like quiet and remote, this is the place

Lobby and elevators were dirty due to construction on level 2. Shower doors would not stay shut Room was clean but definitely not a great experience

Breakfast was good and fresh and staff were really nice

Breakfast was pretty good with a decent variety of foods. Great location for walking. Pool is small and was kind of chilly but my 10 year old had fun. Bed was comfortable and room was clean

Parking was easy and well lit at night. Close to many restaurants and shopping.

It was decent for one night but the room and furniture were not in very good shape. Staff was friendly. Bed was comfortable.

Mostly clean but dated. Breakfast was meh

Room was newly renovated, clean and spacious. Breakfast was nice

After driving 6 hours to get to the hotel for our anniversary, my husband and I were told that the hotel was overbooked and they couldn’t give me a room. There was no help in finding a resolution. The entire city was sold out and we were forced to turn around and drive back another 6 hours at 8pm through the mountains. No one called or emailed me explaining the situation.

Everything great?

The hotel was in a great location, it’s undergoing a remodel, which is looking really nice. The service from the staff was excellent.

Need more luggage dolly’s

Great location. Very satisfying breakfast.

We stayed at hotel Glenwood the night before staying at the Hampton. I wish we would’ve stayed at Hampton both nights. Hampton was cleaner, nicer beds, full size pillows and better bed. Cleaner, nicer and more comfortable overall!

Nice stay

Everything was clean and beautiful, we loved the pool and nice and quiet. Thank you Hampton staff for a great breakfast!

Courteous staff and clean rooms