Extended Stay America Select Suites Columbia Gateway Drive

Check in took 25 minutes. Our shower did not work the night we arrived and maintenance could not fix it. They brought a bucket with a pitcher to our room so we could pour water over our heads while standing in the shower. We were told when we woke up we could come to the front desk and get a new room for our second night however at 7 o’clock in the morning we were awoken by a loud banging noise. It was maintenance and they fixed it which was good, however, this was not the resolution that was discussed the previous night with staff. We were expecting to wake up leisurely and then go get a new room. On top of these issues, the bathroom appliances were absolutely filthy and disgusting. The enamel was chipping off of the bathtub. The bathroom vanity had burn marks on it and the worst part is they didn’t put any shampoo in the shower. You had to go to the front desk and ask for it. Never in my life have I ever stayed at a room where you had to go to the front desk and ask for shampoo. The hallway smelled like cigarettes and because it’s an extended state, you have a lot of unsavory types of people who live there so it feels very unsafe.

Exceptional

But you look out the window or come through the front door and the trash cans are running over. Not a good look.

Warm, welcoming staff and comfortable accommodations. Looking forward to my next visit at this property. The staff truly cares about their guests.

Front desk is shut down until 9am and it not reachable for towels, key issues, etc. Rooms need updating.

room was servicable and clean. and the water was hot. Bed was uncomfortable. Renovation is probably overdue for facilities.

Passable

The front desk staff was wonderful. However, if you need to check in late or want a personal check out in the morning, this is not the hotel for you. There is no one staffing the front desk after 10 p.m. and no one there when we checked out just before 8 a.m. on a Saturday. The elevator was clean. That is the nicest thing I can say about the hotel. We were traveling as a family of six and needed a hotel on very short notice, and this was one of the only options. If you have another option, I suggest you pursue it.

Not welcoming, smelly, and a bit scary as a single traveler. I wouldn’t stay there again.

Clean room, comfortable bed. All in all pretty good for the price.

Clean room, friendly and helpful staff, everything working wonderful

This was an entirely different hotel from when I last stayed...We were safe and not bothered by anyone, but transients (drugs) are definitely housed here. The water and water pressure were great -- but the rooms do not have dishes, coffee makers, nor cookery, and they use too! This location is definitely neglected because of the new location across the highway..

I didn’t stay I’m still waiting on a refund It was dirty

The location the check in host was very nice l had to witch rooms because the door was broken and would close that was really a inconvenience for me as a guest in your hotel Nothing really

Clean and convenient to work and other places. Nothing everything was great

Nothing everything was great

Everything

Everything . Place needs to be renovated.

Don’t like anything about this place Everything . Place needs to be renovated.

Apparently I’m not allowed to stay here anymore