Homewood Suites by Hilton Chicago Downtown/Magnificent Mile

Location was great. Hotel staff was helpful. Valet was fast and easy. Will say that our room and certain shared spaces could use some polishing and minor repairs though. Nothing drastic but could use some TLC.

room is getting old- peeling paint, dated. rooms are small- pull-out couch is cheap and very uncomfortable. breakfast was horrible and we paid for the Homewood Suites package but got Hampton Inn.

We had a wonderful visit to the city. The staff was very helpful and the valets were very courteous. The property was close to lots of shopping and things to do.

Location was central and rooms were clean and spacious.

Everyone who worked there were very nice and helpful. The kitchenettes were well stocked, and the buffet was large. Rooms were dated and shower and floors dirty. Bed and mattress on fold out couch were thin, lumpy and one rolled into the center of each. The fitness center was dirty, did not have working water dispensers, and none of the cardio equipment had been maintained so that if it worked (only the elliptical machines worked) they were noisily squeaking and clicking when in use.

Location was awesome! Room was huge! Great views of city! A/C was outdated and didn’t work well. Room was a bit outdated. Small bathroom with no venting.

Hotel room spacious. Kitchen well equipped. Television with lots of channels. Aircon worked well. Can definitely recommend the hotel! Long waits for the lift sometime!

They have 3 elevators for a very large number of guests. We had to wait a very long time during high volume times like breakfast and check out. 2 times decided to go down 19 flights of stairs because we got tired b of waiting. Otherwise we had a great stay. Good breakfast and clean comfortable room.

Wonderful place to stay, breakfast was good, staff was friendly, would recommend staying in a lower floor in the summer room was very warm on the 39th floor.

During our 7 day stay, we had to move rooms three times due to the air conditioning units going out. Even when we arrived in the third room, we still had to use 2 box fans to keep the room cool. In the first room, the bathroom doorknobs were falling off. The sofas in the living room were incredibly uncomfortable and we found ourselves trying not to sit on them. The pool was closed for "renovations" with no notice from the staff or on the site. There were also "peak times" when we would have to wait 10-15 minutes for an elevator because they didn't have enough elevator space to accommodate the guests.

Very well located hotel with a slight better std north american breakfast. Several good restaurants surrounding. Confortable double suites. The building requires some renovation, some furniture/decoration condition in private/common áreas are simply unacceptable. (See below)

Nice staff Great parking Breakfast lacked diversity and hot food like eggs. Only overcooked scrambled eggs was available

Was in a good area to be in. The swimming pool was out of service. Also the air conditioning wasn't working.

Perfect location...little tried in the furniture in the restaurant but otherwise absolutely 🙂 👍

The breakfast was okay. The location was great What didn't you like The a c did not work

Location is great but the rooms are dated. Didn't like some of the breakfast choices and the slow elevators.

Everything good but no Netflix

Passable

Exceptional

Views of the city were amazing! We were able to drop off our luggage before check in to enjoy the city. Location was great and breakfast was exceptional with an amazing variety of choices waffles with toppings, eggs, and meats were our favorites! Everything was great!