Hilton Garden Inn Burbank Los Angeles

Great stay, friendly staff good amenities

I paid a daily rate at this hotel and when I arrived to check in and they told me there was no room for me

Very good

Just the bathroom door in our room. There is an issue with the door not fitting correctly on the floor level. Door cannot fully open due to uneven floor level and door size. Maybe its not properly intalled?

Very nice

great place, very comfy bed, great things to do

Housekeeping is bad !

It was a nice stay, conveniently located. Parking is $25/night and our room was not ready at check in time but we only had to wait 20 minutes. The pool and hot tub were nice and rooms were clean and comfortable.

It’s close to downtown and the metrolink. Price

This is one of the worst hilton locations ever, the staff is rude, disrespectful and they allow theft and do nothing about it. The front desk clerk Christina needs to learn how to do her job correctly asked for housekeeping spoke to Christina three times , yet no housekeeping after being promised, I was given towels sheets and trash bags to change myself if that's the case I would of stood at motel 6, to be expected to do housekeeping job is a complete joke, not one member of tjlhe staff tried to assist all they did was make excuses, upon check was charged for parking even though if was supposed to be comped, then I see room charges that dont even belong to anyone in my party this is addressed at check out with Christina who them makes an excuse that I have to wait 30 minutes because the lazy manager Madison was on lunch not my problem, Madison comes in running from the parking lot witj an attitude talking about i have to wait for her to pull the receipts and it could take three hours and I would get a callback back, im still waiting for a callback three weeks later, called multiple times asking for the manager Mike Hernandez and the assistant manager left multiple messages yet no one has returned a call. Do not stay hear unless you want them to steal from you and refuse to refund you, they make nothing but excuses the worst hotel ever

clean room

Great location great stay and great service

Everything about the stay was awesome from arival to checkout.The staff and amenities were great.The room was great .

My room had a frudge that had a bad smell and was hot we I couldn't use it to store our drinks. We were shocked to find out that they charge parking now. This is the 3rd time we stay here. And this was probably the last time.

Exceptional

Loved the location. There are restaurants nearby but the Kitchen restaurant in the hotel is very good. There is lots of parking. The ADA bathroom had a tub instead of a shower with a bench.

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Upon arrival, I was informed by the front desk that my room had been given to someone else, despite the fact that I had booked months in advance through Expedia. They relocated me to Hotel Burbank at their expense, but then charged my credit card for the replacement room at a significantly higher rate than my original reservation. In addition to the inconvenience and disruption that evening, I now also have to deal with the frustration of obtaining a refund.

N/A

Location and area was very clean I wish was parking was just lower price maybe like $10 or $15