WoodSpring Suites Abilene

Just atayed one night. Reminded me of a facikiry for truckers. Basic, clean with no frills.

The room didn’t look anything like the picture posted on Expedia. There were no nightstands, the bed was pushed against the wall and you could feel the mattress springs. The shower curtains were too short, there was one chair to sit on, horrible. Lucky weeere so tired from our road-trip, that helped with falling asleep despite all the traffic noise from the street.

Absolutely Horrible & Nasty! At 10pm, front desk goes home. Nobody is working upfront and take phones off the hook so only a busy signal. In the end, took an 1hr 45min to get checked in. I was not alone, other customers waiting. Between calling front desk with hotel phone, outside number, and even having Choice Privilege call and have same issues. Finally got a number to contact the on-call person which took another 30 min for her to arrive. Finally got keys and got upstairs to room and keys didn’t work. Had to track down person before they bolted again. The places smells, it’s dirty & nasty to its core. AVOID at all costs.

Blow dryer not provided, just an FYI. There was a mini kitchen but zero utensils, plates, glasses or cooking ware in order to use the kitchen

The longer I stayed the more I noticed how gross the floors were and how much dog hair (from what I assume was the previous stayer) was left uncleaned, especially in the bathroom corners. The room I was staying in smelt like someone had been living in it for a bit. There was also not one night I stayed where the bathroom vent was not banging LOUDLY. My room's upper lock was non existent; as a woman on a work trip, I did not feel safe. On the outside, it looks like a decent hotel, on the inside you must know that there's no services provided, no breakfast, no sheet changing, no towel refills, or garbage removing services, you must do it all yourself. Not even coffee, just vending machines. As a woman, do NOT stay here. I've heard men screaming as well. Again, I do not recommend this hotel.

Not much you can cook with 2 little burners. The quality inn I stayed in was much nicer than this, mattress don’t fit on frame, so you hang off the edge or fall off, the whole place smells of Pot!!!!! And you can’t use the tub, it’s stuck on shower!

When I finally got a different room at almost 5:00 pm on the second day of my 2 day stay. Our first room had no curtains on the windows. No security latch on the doir, no bathroom door, no shower curtain, the stove top was just sitting out of the insert on top of the counter with expised live electrical wires. There were no nightstands to place our things on.

Add pillows

I will never go back there again.

Absolutely nothing. It’s a NIGHTMARE HERE. The management was awful and rude and unprofessional and liars. It was the dirtiest and most ghetto hotel we have ever been to. And the manager Alex harassed me on my phone until I woke up so she could go off on me for nothing. The elevators don’t work and it’s so nasty and bugs everywhere and the smell was horrid all over.

No other place to stay. I’ll probably just sleep in my truck next time

It was quiet, and I was able to get some much needed rest before my 3am flight. The elevators broke at some point from my check-in... I didn't leave my room at all for any reason when I checked in... No one notified me of this inconvenience, just a sign on the wall... I went straight to bed because I had a flight to catch early (3am) the next morning. Around 2am, I took the stairs to see if i could open the elevator from the 2nd floor to bring down all of my heavy bags. I got stuck in the elevator and had to wait 30 mins to get someone to let me out, causing me to lose my 1st Uber driver. Once I was out of the elevator, I had to drag all of my heavy bags down the stairs. Then, after calling my 2nd Uber driver and trying to leave my room keys to check-out (Staff was not available nor on site). The 2nd driver drove off!! I am furious at this point!!! Woodspring Staff did not inform me of this inconvenience at all! They could have called and even stuck a notice under my door, but they never notified me. They only stuck a piece of paper on the wall near the elevator!!! I was stuck in the elevator, and I lost 2 Uber drivers and lost money due to this inconvenience! I am seeking reimbursement for this inconvenience as well! I traveled too far, and I've lost too much money to have this happen to me!!! I've called several times to speak with upper management about this matter, but no one has returned my calls to resolve this inconvenience.

Good stuff and nice hotel

This may be the worst hotel i have ever stayed in. The property is in disrepair, the elevator didn't work most of the time. The outside doors did not shut so there was no security. I could not lock my door with the deadbolt. There was zero water pressure in the bathtoom sink. The room felt very dirty. I tried to stay somewhere on the cheap and i certainly paid for it.

Room was clean. towels and sheets were clean It smelt like marijuana smoke in the lobby and the elevator smelt bad

Horrible.

It was terrible...staff was no help when we checked in...and when we told them the ac doesn't work they said they had no other rooms and no maintenance on site to fix it until two days later, we got a call at around 10pm saying they finally had a different room for us ..the ac didn't work there either, it was only about two degrees colder...staff was no help and neither was management, will never come back to this location and will tell everyone I know to not go there

The bed was very soft and comfortable and the television was good. The refrigerator was useful too, but ther were lots of cockroaches! I don't like bugs and roaches are the worst. I rate this place 2 stars because of the roach infestation. There was also a hot plate and a microwave oven but i wouldnt want to cook in there because of the roach problem.

When I saw the room, I immediately turned and went to front desk. Was Awful!! Filthy and Unhealthy!! I Did Not Stay. And They Would Not Give Me A Refund. I was Not there for 10 minutes. Terrible Motel. Terrible Business Owner. Someone from Expedia should go there and stay a night. Maybe then, you won't be an advertising representative for this place. Very Upsetting!!! 😡

Any