Hilton Garden Inn Oakland / San Leandro

Clean room very good staff i’ve been to other Hilton’s and they give a free breakfast. I was expecting that for the price especially on a Sunday evening. It wasn’t a weekend however some get breakfast someday but that would be a thought.

Very great place just stayed for 1 night and it was very nice and relaxing hoping to come back soon

Other than those issues, our stay was pleasant overall.

room very musty, strong smells of cigarettes and pot throughout the hotel. hot tub very dirty. definitely not worth the money for vacation, this is more like a work hotel.

We come to this location a lot & this is the first & worst experience we ever experienced. The back door was broken & they didn't even put a out of order sign. I called for the receptionist to open the door & it took long for him to come open it. Other visitors open the door for us instead because they happen to be around the pool entrance area & once we got in,the receptionist was barely passing the elevator. I usually call for a 4th floor before checking in. Usually, they put a room on hold for us. I told the receptionist to put it on hold for me & he said ok, but it wasn't available once we were about to check in anymore. The room that was assigned to us which was room 310 was missing a light or a lamp. Even one on the 4th floor. Charging more than a $100 per night, they need to put more towels, upgrade the showers, add more lights, & replace missing lights.

No room service on the first day clogged toilet bath tub worn out and dirty requested clean towels and had to call a 2nd time they were taking to long overall not satisfied with the stay

Overall a good stay with one dog. Only down side was the AC wall unit which, when it came on, was very loud and windy at even the low fan setting.

Used my hotel.com rewards and they still charged us $113.43 contacted the hotel they say it was corrected but not true payment was processed and my hotel.com rewards gone.

What I don't understand is how breakfast was free to certain individuals. And some had to pay 15 bucks per person. Then I look at the hotel menu. It was expensive and not a lot of varieties to choose from.

Great location, clean, and the staff were incredibly friendly. Very happy with our stay & breakfast!

Perfect stay

Clean rooms, friendly staff. We really enjoyed our stay.

Room smelled like cat urine and the staff was very unprofessional

Pleasant

Clean and friendly staff

Bad

Clean and spacious. maintenance issue: no light indication after pressing the elevator button arrow.

It was ok . The doors kept slamming.

Friendly staff easy check in really easy stay . Would recommend I found my go to hotel just fix the spa lol

Digital key wasn't available at 4pm. I had to check in at the front desk. The shower's water pressure was very weak. Otherwise, the place is clean, and the staffs were helpful. Good value!