Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG

The pavement to enter and exit the establishment was terrible, the room i was in had mildew on the ceiling and the phones didn't work to call the front desk.

I’m glad it was only for one night! Hot humid hallways dirty floors and dining area

Nothing was as the website booking said the property was old and dirty looking in a bad area.The elevator was dirty trash on floor wasn’t even wiped down the carpets in the hallways wasn’t vacuumed at all.The king room I was assigned was siting over the washer room loud noise in the bathroom like a washer coming off the hinges the bathroom floor had hair looked like it wasn’t swept.Moved to another room had huge stains on carpet the big towels and hand towels were stained glad I always bring my own personal thing when I travel and the shower didn’t work had to take a stand up bath.The pool area looked terrible nothing looked like the pictures online at all.

It was draining and some hair in the drainage, then we transferred to room 415 from 409 , it's almost the same but we didn't bother to tell the front desk because I'm sure all rooms are the same plus we were both tired from driving from Houston we just needed some rest . But I give kudos to the guy at the front desk , he's so nice and helpful, we checked in June 24-25.

Very very bad experience here. Rooms and hotel are very dirty and really old. The keys to rooms don’t work! They don’t inform you about the breakfast hours. They also charge you for laundry machines that don’t work. Parking is very packed. Very dirty pool. They also don’t provide you any toiletry in rooms. Very very dirty and unhygienic hotel of holiday inn I have ever seen. Do not recommend this hotel at all. Please save yourself some time and peace by not booking this hotel.

Clean room

Next to the elevator there were roaches The carpet in the hall smell bad The carpet in the room had stains No hot water Refrigerator was making a loud noise And I was told the wrong time of breakfast

Smell

The breakfast was decent. The pool was refreshing and clean. The beds were comfy. The pull out couch was uncomfortable, but they were nice enough to bring us extra blankets and pillows. Our toilet did clog up. Other than that it was a wonderful stay. Jolene was super helpful and really knew what she was doing. The location was really central to everything we had planned. Especially the wonderland of America, for a kings of horror popup.

Police told us this happens here fairly often, which is very concerning since nothing in the reviews mentioned safety issues. There appears to be little to no security on the property. We chose this hotel expecting a safe stay, but left dealing with damage and stress. If safety matters to you, I would not recommend staying here.

Great service

The cheapest hotel I usually stay it is the holiday inns. So take that for what it is. However this was more like a motel 6. Everything was outdated. Found a face towel that was out of place and damp as if it was used. Stains on the carpets. Probably a 28in tv. People hanging out in the parking lot made out truck feel unsafe. Just wasn’t up to par with the rest of the holiday inns I’ve stayed at. Very unsatisfying.

Do not stay at this hotel. We woke up today on June 14,2026 and 5 trucks had the back driver side window busted out. With a note of a guy who can fix our windows. Do not stay here if you drive a truck. There is no security in the parking lot.

I did not like anything The hotel was a mess. The rooms were awful. Spider webs and a dank smell throughout the room. Graffiti etched in the elevator. Left the hotel only an hour after arrival. Absurd to even call this a hotel. Front security gate was demolished and debris was everywhere. The neighborhood is more than sketchy. Will not stay in another Holiday Inn. Will sleep in my car if there is no choice!

Very outdated and parking lot was treacherous. Continental breakfast was very limited selection and what was available was dried out and juice machine broken. Not terrible stay but definitely overpriced for the value exchange

Exceptional

Was great staying, clean room

Parking

Exceptional

The room that was given to us had a terrible small. I also found a bottle cap from a beer and piece of chicken strip. So, the room was not properly cleaned. The floor felt sticky and the carpet felt humid. When I spoke the person at the front regarding possible getting a different room they said they were all booked. I had a reservation for 3 nights and only stayed 1. They did refund me for the other two nights and we went to another hotel.