Hilton Palacio Del Rio

The hotel is fine but the outside street noise is a bit unpleasant

The convenience being directly on the River Walk was wonderful. The stag was very kind and helpfully

The room had a musty smell and the shower was a little mildewed. We visited the pool for a little bit but some other people came in and were splashing everyone. Our air conditioner was broken but the staff quickly repaired it which was great!

No signage with directions to the pool. Once there the pool dated, cloudy and dirty. The bathtub was old and permanently stained. Long hairs were in the tub when I arrived and stayed for 2 days until I removed them on the 3rd day.

It is our third time visiting San Antonio, we have stayed in different hotels, we liked this hotel very much, since you arrive it looks very clean and the staff is very attentive. The only problem we had were the elevators, the hotel has four elevators but apparently only two worked, we stayed on the 14th floor, every time we wanted to use the elevator they were already full and we had to wait between 10 or 20 minutes to be able to go up, the disgust was seen in all the other people. Everything else is fine.

Great location. Very Central and easy access to the Riverwalk. Breakfast buffet is the best. But busy elevators.

will stay there again when I visit san antonio.

Location location location. This was a short walk to everything we wanted to do 5-8 min walk. Everyone was so nice from the check in to the cleaning staff to the valets. The only thing that that was a problem was the elevators. Every time the elevators opened they were full and we had to cram in. When we went to check out at 10 am Sunday we waited 30 min for an elevator then finally carried our bags down 7 flights of stairs. So either get up and out early or pack light but we would still stay here again. We loved it.

in room dining was slow, not hot & served with plasticware & disposable dishes—not my idea of a nice hotel!

I loved that it was right on the river walk The elevators took way too long

They took advantage because we had no receipt to prove it.

N/A; room too cold

The staff went above and beyond to make us feel welcome. Everyone was friendly, helpful, and attentive. The hotel itself is beautiful and in a fantastic location. I would definitely stay here again. The only issue was the noise from the street-facing room at night. Earplugs were provided, which was a nice touch, but I didn't discover them until the next day—oops!

Hotel a little bit old, needs some renovation.

Very good

Cristina, the concierge was very helpful in setting up our Hilton honors. So friendly. Nothing that I recall

Awesome time

Will always stay here when in town.

Room was ok, balcony ok. Refrigeration is out of order. So our food spoiled. Ice machine needs cleaning and needs filter. Particles can be seen on ice. Dirty water may be but yellow particles are really gross.

Best place to stay on the riverwalk. The hotel is in the middle of the riverwalk and easy access to restaurants. The riverwalk boat tour is a 2 min walk. The breakfast buffet is amazing. Staff makes an omelette your way, endless bacon & sausage, fruit, and the view of the riverwalk if you eat outside. An absolute amazing place to stay and the only place I will stay when visiting San Antonio