Home2 Suites by Hilton Austin Round Rock

no major issues

I must mention that I arrived two hours early, and the front desk staff did everything possible to get a room ready for my children and me. The place was clean and comfortable; the only issue was a limescale stain inside the toilet bowl—something that could be removed with the right cleaning tools. The pool area was somewhat neglected, with a lot of dry leaves, and the pool towels were hand-towel size rather than standard size, making drying off uncomfortable. Otherwise, I always choose Home2 Suites for my stays.

Staff was great. Location was great. Room was clean and spacious.

Very friendly staff and clean hotel.

Front desk gentleman was super...

The room was clean and quiet despite it being located near the road side. The bed and pillows were very comfortable. Breakfast was sub par.

Very clean . And nice staff

Friendly staff, clean spaces, plenty options to choose from for breakfast and made sure there was enough for everyone.

Not a thing . Perfect !

Planned my trip accordingly and arrived after 12:45 pm. I was told I would have to pay the $20 and that he'd have to contact housekeeping to get the room ready. This was the same gentleman I spoke to on the phone. I paid the fee since I had 3 kids with me and in less than 30 seconds I was given the key and told to go up. Amazingly fast to get the room ready, don't ya think? Is this a common practice at this property?

Good

Exceptional

We had to cancel our reservation because two king suites they out us in were both unclean and had trash and hair in the bed, buyer beware

First time staying at a Home2 suites. We will definitely be back. Large rooms, comfortable beds, and very well maintained

Exceptional desk staff. Breakfast buffet offered lots of healthy choices. One morning out of our 5 days there, the buffet fridge was completely empty -- no milk, yogurt or hard-boiled eggs. Made for dry cereal, but it may have been due to holiday delivery delays. Bottom line: would absolutely stay here again. Loved having a full-sized refrigerator and dishes/silverware for late night meals.

Great customer service and support. Location was great and it was very clean. N/a

Superb

I have a complaint on the hotel because when I arrived they had cancelled my reservation and had to do it right there and I had to wait when I was tired and needed to get to my room 😡

Exceptional

The restroom had a smell of wet dog. Maybe the drain needed to be cleaned. We were next to a room that had a young child that would cry a lot. The rooms are not very sound proof. We could hear the child running, crying and yelling.