TownePlace Suites by Marriott Austin Round Rock

The room was nice and accomodating. I found it surprising, however, that the room only had two USB ports in the entire room, and those were on the wall directly between the two beds...not very accomodating for someone needing to use a computer at the table. Additionally, of those two USB ports, only one was working; the other was clearly damaged and you couldn't even plug a USB device into the port. When I mentioned this to the front desk, I was told, "I didn't think those even worked. I guess I'll let maintenance know and see if they can do anything." (Hint: They couldn't.) We had to continue swapping out phones since we could only charge one device at a time. Also, my hearing aids are charged via USB but of course the trickle charge was insufficient. In today's world of business travelers, and heck, just people who need to charge multiple devices, it was kind of a big deal. Since my wife is disabled, I went to the lobby each morning to get our coffees. Since those hotel coffee cups are significantly smaller than the 14-oz mugs we use at home, I generally make 4 cups at a time but there was no serving tray in the room to carry them on. Again, I asked the front desk and the answer was even shorter (and more rude): "Nope. Don't have those." Not even an insincere "Sorry!" to go along with it. The staff's cavalier attitude did little to improve the hotel's standing and at this point I'm not sure I'd stay there again. Your mileage may vary (I hope it does) but we'll go elsewhere.

Great room. Restaurants close by.

La encargada en la recepción no fue amable no nos prestó el mejor servicio .la manager fue la que nos hizo todo el trámite

✅perfect

I liked the enclosed pool area because my son tends to run off. The staff was very friendly and helpful.

Room was clean, staff for informative and friendly

The staff was very nice. The room was very clean. The elevator had added security. Large and spacious rooms. Close to shopping and food.

Staff was friendly and accommodating to our needs. Clean and spacious room.

Loved it all. Very comfortable, clean, super helpful and professional. Incredible staff. Healthy breakfast, spacious rooms, good amenities.

Great Customer Service

The staff was great, Gemma was amazing. Rooms were very clean, kitchenette had everything you could need.

Visiting a local music festival. Nice clean property, great staff, clean room, didn’t get breakfast. Parking worked out great.

The room setup. The kitchenette was an awesome addition.

Superb

Staff is super friendly and rooms were so comfortable. They were so nice we decided to stay 2 times all in the same week. I would come back again.

I love that when we came in the lady that was working the front desk for checking and check out was incredibly friendly and the one who did the night shift was as well and even said happy birthday to my son. Breakfast was really good and the room was really clean. When we visit Austin again I hope the same stuff is there and we definitely will be staying there

Everything was beautiful Our tv didn’t work but the front desk got right own it, he was so compassionate and sweet

The hotel was nice. I felt very safe and welcome. Everyone was quiet and we never had a problem with neighbors or noises. The room was not as clean as I would have hoped, with sticky pink spots on the counter (maybe from juice?) and hairs in the bathroom. Additionally, the flashing light on the fire alarm was on the ceiling and very bright and annoying. Kept myself, my husband and infant from sleeping well- I know the alarm is needed, but can we change how bright those lights are??also the bed was like a rock! Maybe if you’re into that, it’s good but was not great for us. Overall, it was nice, but sleep was more difficult than we would have hoped for.

Ok

Good location, clean, easy in, easy out. Nice staff too.