Extended Stay America Suites Sacramento White Rock Rd

My husband and I stayed here for a quick visit. While the hotel is relatively decent and well-located, I noticed an unpleasant smell when we first entered the lobby. On the day we checked out, we also saw a roach in the wall outlet in the bathroom. Other than that, everything seemed to be satisfactory for what we paid.

The two staff members I had interactions with for check-in and check-out/cancellation we kind and pleasant but let me tell you the condition of the property and the rooms were horrendous, unsanitary, crumbling and had roaches. I was done when I seen the roaches in the middle of the day. Huge and just unbothered roaming around. The one time I don’t check yelp this is what happens. Avoid at all cost!

Everything. They basically told me they dont except cash app after i had used it for the deposit 2 times before.

Muffins were old. Room did not have shampoo or conditioner. Air conditioner was very noisy.

It was very loud at night. There were no amenities, but there was a lot of homeless people around. I did not feel real safe.

Odor is weird but the room was clean tho

Close proximity to freeway and shopping and restaurants

Dirty room and bathroom, extremely noisy neighbor next door (blasting music, yelling, dog barking, TV noise until 5 in the morning. Check-in was too lengthy and the person who was checking me in was cold and unfriendly. Avoid this place!

Aperently this is the destination for one night stands or something, stayed 4 nights and I did not have one night of non copulating neighbors.

Everything was great It's been over 24 hours and I'm still waiting for my deposit to be put back on my card

First time didn't even know that they existed, like a small studio apartment great for long term or just a getaway. I will use them again when family comes to visit keep them out of my hair hahaha N/a

Nothing Crack smoking in the parking lot, pot smokers in the rooms, the staff was non existent for a long while, you had to ask for kitchen supplies and it took forever to get them, same with blankets, it smelled in the room.

The room was clean as it could be. It was in big need for maintenance. Walla were dirty. Tub had repaired spots and the overflow cover was handing by a screw. The light fixtures were old and needed cleaning. Broken furnishings. The kitchen was nice but empty of items. I later found the brochure that said you can ask for kitchen items in the office. The kitchen light switch didn’t work very well… The garbage in the back was overflowing into the parking lot where our room was. No hairdryer. But they did have iron & ironing board. Staff were pleasant. Breakfast was oatmeal and muffins. Coffee wasn’t out at 8:00.

Had to wait for the room to be cleaned but then got the rooms and the floor was filthy, the bathtub looked dirty and the bathtub was broken. Also, they said they couldn’t see the booking.com reservation, even tho I had a confirmation number and email, ended up having to cancel that and pay almost triple the price through the hotel. Dirty floors. I took my shoes off and my feet were black from the floors…

We got a king bed but at hotel room they gave us a queen and when told proceeded to say that in their system it showed queen

The whole place was dirty, it was very unpleasant stay

Room was fine. Just in room to sleep

The double bed room I reserved was not available, even though I called the property on the day of check in to confirm. Due to the late arrival, we didn't have enough time to go to a different hotel. Also the check-in process was super long and the staff was slow with the customer in front of us. Overall experience was disappointing.

Roaches in our room, and offered no refund. Poor choice

Roaches in our room and no refund no manager. This hotel is filthy