La Quinta Inn & Suites by Wyndham Phoenix West Peoria

clean room,

This property is close to my family. Convenience is key.

The Hotel had problems with the pool and algae! Somewhat disconcerting to us, as our primary reason for staying at this hotel for a full week, was the pool. Staff managed to deal with the algae and within two days we were back at poolside time at Comfort Inn and suites, a sister facility. Well done by the staff

Foul. The pool was the color of shrek the entire time. The room was dirty, the trash bins had ants from lack of changing it. We were there for four days and they were never changed. The one upside is the staff was really kind and acknowledge the lack of budget to pay for staff, however every day a houskeeper was seen, they just blatantly ignored the common area trash bins. Housekeeping was on call, you had to let them know 24 hours in advance to get service. Lastly, the main hallways have zero air conditioning, so throughout the day, in the summer, you are looking at a 90 degree temperature walk from your room to the elevator and the main hallway entrances into the hotel are broken and do not lock or latch at all, so anyone can walk into the hotel.

It was good. We had a terrible experience at a previous location called extended stay. Recommend La Quinta.

Very clean and friendly staff

The worst thing was the shower valve didn't work. Therefore NO SHOWER just a tub.

No stars for: overall poor condition of the premises, especially the elevator. Buttons on 3rd floor were wired incorrectly. Hotel rear entry door was never locked. Room was subpar also: inconsistent key card reader (had keys changed multiple times), air flow / fan not working in bathroom, air conditioner was extremely loud and clanky, and miscellaneous quality issues (dents, dings, chipped paint, stained carpet, etc.).

The back side elevator malfunction twice while we were in it. It was so scary. Never used it again, rooms were outdated but ok.

Always good pricing, great location close to shopping

The staff are great. We especially love the free breakfast and the lady who works it 5 days a week. She preps and stocks constantly. If you need anything she is happy to get it for you. Tip her well!

The great breakfast Elevator was ild

Best free hot breakfast I've ever had at a hotel, and the staff was friendly and helpful. We'll book with this hotel again for sure.

I did like the bedding and the price. The restriction on room temp. The cleanliness. The pillows. How hot the hallways were. No ice machine on my floor.

It was comfortable, nice and clean! I didn't like that. I couldn't take food to my room! My daughter wasn't feeling well and I was going to take her breakfast and I was told breakfast was not permitted outside of the dining area due to people stealing food. I am not nor will I ever be a thief! I paid to stay there so I paid for the breakfast but then I had to eat breakfast alone and my daughter got none that we paid for. I can't help other people steal and I never felt so like I was being watched and accused. Very very disappointing!

Exceptional

Some improvements clearly made.

Disappointing

I booked this hotel through Booking.com for $77.71. However, when I got there, they told me that I had no reservation through Booking.com. I Therefore needed to book a room myself. Unfortunately the price was $95.00. Exhausted, I agreed. The hotel, that's very nice. Except the hallways, which were not air conditioned. Howevee, the lobby and rooms we're air conditioned. I chose not to stay for breakfast. I only had a cup of coffee. But the room was very well kept and the food looked basic. I can't seem to get a hold of Booking.com to ask for a refund of my $77.71. I can't find a phone number to speak to someone I only have been able to answer pre written questions that do not pertain to a refund. Booking. Com please contact me concerning this refund. Thank you. That Booking.com drop the ball concerning this reservation.

Good