Holiday Inn Express & Suites Pasadena - Los Angeles by IHG

The staff were helpful and efficient. The room we had was in an area detached from the main hotel. We had to go down an interior hallway, to out an walk across a roof area, and then back into the hotel. A long walk down the hallway in the hotel, down the elevator finally gets you to the lobby. The only coffee available is in that lobby area. Management has chosen to not provide any type of coffee in the rooms. Their sign says it is to cut down on plastic waste. I didn't enjoy having to get up and get dressed right away, then walk the length of a shopping center so I could get a cup of coffee for my wife and myself. Other than this minor inconvenience, the hotel was in a good area, priced well and well-staffed. Probably won't stay here again, however.

The hotel building feels very old, and the rooms have a strong unpleasant smell. The bathrooms also smelled bad and did not feel clean. To make matters worse, the elevator was not working during my stay, which was very inconvenient. Overall, I would not recommend this hotel.

Exceptional

Then, upon arriving after a long road trip mind you, our room had a foul odor. It smelled like a moldy old mop. The room looked clean - but the smell was horrible. We were honestly too tired to deal with requesting a new room. But it was noticeable immediately, which leads to believe that the management doesn't check the rooms for quality assurance and/or doesn't care. Then I received a charge for parking, several days later - which I was not made aware of upon check in. So, a "surprise charge". When I called - the staff rudely pointed out that the information "is found on the website". It still would have been nice to know in advance when my card is being charged for something several days after check out. The breakfast is really good. And the housekeeping staff is really nice as well. I don't blame them for the awful smell in the room. Judging my the way the staff and customer service acts - I could only assume that the company itself is responsible; perhaps not supplying adequate supplies, new cleaning materials, not appropriately hiring vendors to clean the rooms/carpet in more drastic scenarios, etc

We checked into the room and found a live cockroach by the door. Called the front desk and requested a different room, which they provided. However,

HOT TOP OUT OF ORDER THE ENTIRE TIME WE WERE THERE

yes

CHECK IN STAFF WAS TERRIBLE. THE LAYOUT OF THIS PROPERTY IS COMPLEX. SHE MUBBLED, SPOKE VERY FAST, AND GAVE MINIMAL ASSITANTS

The room i booked was very large but exceptionally outdated. The sink was clogged and the room was dirty all over. When I checked in, I was told the hot tub was not working. Breakfast looked ok in the lobby but it was so busy I didn't bother. The staff was helpful-ish but didn't go above and beyond.

We always stay at Holiday Inn Express - consistent and always clean and comfy. just a block or two from a few nice restaurants... This location leaves a bit to be desired. The location is pretty sketchy - although it is old and shows it. could use an update.

Shame to Holliday Inn.

This location leaves a bit to be desired. The location is pretty sketchy - although it is old and shows it. could use an update.

Friendly staff, comfortable bed, clean room, lots of guests, bright parking lot. Shower was either boiling hot or cold and water pressure was weak. AC was not good and again either too hot or too cold.

Everything is good but room smelling

Very good

Consistently clean, great customer service and the breakfast continued to be good! One of my favorite hotels to stay

Staff was so rude. My room had lights that didn’t even work.

Exceptional

Good

Uncomfortable beds no hot water for 2 days.