Hilton Grand Vacations Club Palm Desert

Our family enjoyed an overnight stay here. We loved the room and enjoyed time in the pools, really wish we had had more time to stay. The only part we didn't like was the sales pitch. We arrived 20 minutes prior to check in and was informed that our room would be ready at exactly 4PM. We were sent to the concierge for a welcome packet where they tried to give us a timeshare pitch. As soon as I said no and went to sit and wait for it to be 4PM, our room was magically ready.

Clean unique rooms.

We had an excellent stay. The staff were friendly, the property was clean, and the peaceful atmosphere made for a relaxing experience. I look forward to returning soon.

I really like this place very clean

Our unit was placed at the very end of the property, next to what appeared to be a junk or storage area in the parking lot. It felt isolated and neglected, and it was roughly a quarter mile from the main clubhouse. There is also no restaurant, café, snack bar, or meaningful food service anywhere on the property, so guests must drive several miles just to get a basic meal or snack or any other food service. The clubhouse itself offered little more than coffee. We were told there would occasionally be snacks or light offerings during the week, but we never saw any of that during our stay. What stood out most was the aggressive sales atmosphere immediately upon arrival.  Before we could even comfortably check in, the concierge launched into a strong sales pitch for a 90-minute presentation in exchange for Hilton points. The interaction felt highly commission-driven and uncomfortable. Once we declined, the concierge’s attention shifted instantly to other guests, which left us feeling more like sales targets than valued customers. The property itself is clearly older and not especially well maintained. The doors and seals were poor, and we dealt with ants, spiders, and mosquitoes inside the unit throughout our stay. Overall, this did not feel like a Hilton hotel experience.

Everything was perfect except the annoying time share sales people when we first arrived.

Excellent

They charged us, an additional $40/day for resort services. And $3/day for “donation” for their charity!!!!!!

Wonderful relaxing quiet adult pools and hot tubs

Exceptional

Amazing landscaping and ecosystems in place

Very relaxing property is maintained well. Staff are extremely helpful and professional. Definitely will go back.

Great Property

Nice

Went with family. Facility was perfect.

It was great

We were pleasantly surprised with how cute and classy this spot was. Very warm and inviting, felt like we’re in a house. We’ll definitely be returning for a weekend!

Great property. We didn’t see many people. Lots of pools. No food or drink service on property. Grocery store and restaurants nearby

Nice Place

amazing resort !