Universal's Helios Grand Hotel, a Loews Hotel

Staff was very helpful and courteous, being at the hotel is such a save on convenience. Being so close to the park and having the ability to go back to the room for a 30 minute break and go right outside to the park immediately is totally worth it. Saved us during the rain spurts in the day. We were able to go to room and take a break dry off change clothes and start a new. Beautiful clean rooms, hotel gives you the option to text for more things you may need to be brought up to your room. There were even filtered fountains on every floor by the ice machines you could use to fill up your water bottles. That was such a pleasant thing to have available. We would fill our souvenir cups with ice and water before we left and while we were in the room. Free shuttles were available right outside the front door with shade covered. They also will hold your luggage before check in or check out if you have delays. The view from the bar top restaurant is definitely worth to go visit especially at night during the ending fountain show or fireworks. They have a mini Starbucks downstairs lobby and don’t forget pool side restaurant, that was our favorite place to go eat. Very delicious food.

Un hotel muy bonito y limpio al lado del parque Epic lo q te facility la entrada desde el hotel un poco mas temprano q los demás visitantes ,es un poco caro lo cual me hubiese gustado q incluyera el parque ya q si no tienes los tickets no puedes entrar ,por lo demás todo bien ,la piscina esta muy buena es bastante grande y hay un bar donde el personal te atiende con mucha amabilidad ,lo q reitero todo es caro allí

Todo perfecto y excelente

Exceptional

View from our bedroom overlooked park and was wonderful at night for the water show. Loved how well located it was in the park being central as we were able to go back and forth to the hotel with ease. Everything in hotel is spotless

The in and out benefit is great where you can take a break throughout the day to refresh and reset.

Exceptional

PROS-get a room that looks over the park, amazing!! Rooms were nice and cozy. Loved the shower head and the hair dryer worked so good. The market was our favorite place for breakfast and a late night treat at the hotel. Loved the early access and the convenience of having the hotel to take mini breaks when needed. Also, the shuttles worked great for day2 getting to the other parks. CONS-We made reservations at Helios bar. Spent almost $200 on a couple of small starter plates and 3 drinks, which is insane. Not a lot of options for families to dine. The food at the pool bar was cheaper and so much better. Colorful nachos was the win for my family. I didn’t give a bad rating for this but our floor had a horrible smell the second night through the rest of our trip. Not sure if someone got sick on this floor but every time we stepped off the elevator, there was an overwhelming stench. We power walked to our room and down. And they didn’t really offer an accommodation or fix for the power but I assumed we weren’t the only ones complaining.

Come back.

nice property, challenging staff at times, they definitely wanna make sure you acknowledge that they are in charge.

Great place ever

Fantastic hotel, excellent service.

Hotel was great! The room was a bit small and there was a problem with the shades in my room. They wouldn't open or close with the remote like they should.

The hotel facilities were excellent, and the atmosphere was relaxing and family-friendly. Every team member went above and beyond to make us feel valued and ensure we had a memorable experience. The location was perfect, making it easy to enjoy nearby attractions while still having a peaceful place to return to at the end of the day. Thank you to the entire staff for providing such exceptional service. We highly recommend this hotel and will definitely stay here again on our next visit!

Great location and service. Amazing amenities. Highly recommended

Everything was good All good

All good

Good but food is overpriced.

Magnífico

Everything was good