Crowne Plaza Orlando - Downtown by IHG

Staff was very helpful and polite, rooms need a bit upgrade, the AC was right next to the bed and was making a lot of noise.

great experience.

Clean room and great staff

Lisa at the front desk was amazing

Staff were very nice and helpful. Our room was clean and comfy. Facility in general is well maintained. Would stay again.

This is a very nice hotel! Room was very clean as well as the property. The staff is amazing and would rerurn for a stay here, again.

Me gustó el lugar, solo que quedé en una noche por el concierto pero todo estaba impecable u todo el mundo fue muy servicial.

Staff were awesome at this hotel! I booked this hotel specifically to have free shuttle access to the Kia Center arena. Overall, the stay was nice. The room appeared clean and tidy. My issues with the room involved the noise. We were able to hear the outside traffic very clearly, loud cars woke us up throughout the night, along with being able to hear people passing by in the hallway. I do not believe our room was connected to another room next door, I think our room was connected to an area accessible to staff. Someone in the morning was sneezing very loudly and the sound travelled easily to sound like it was in our room. Pillows appeared nice and fluffly, however, did not keep their shape and left us with sore necks the following day. I loved how awesome the shuttle staff was, shout out to Murray. He was great, he stated that the final call for the last shuttle after the concert was 1040PM, however, the concert let out around 1110PM and I figured I'd have to get an Uber. I called the phone number for the shuttle just to check and Murray answered right away and stated that he was still available to take us back to the hotel. Don't forget to tip the shuttle drivers, they are awesome staff who work hard to accommodate the hotel guests. Great people working here, if I were to go to another concert at the Kia Center in the future, I would choose this hotel again.

Rooms were clean and comfortable

We stayed the night for Noah Kahan’s concert. The front desk staff was beyond helpful. They signed us up for a free IHG membership so we could check in early to start getting ready. The hotel also had a complimentary shuttle to and from Kia center for the concert. It was so convenient and helpful.

Great place to stay if you're attending an event at the Kia Center. Their shuttle was super convenient.

Our only real complaint was the difficulty controlling the shower - difficult to figure out and the water pressure was not good. Zero grab bars in the shower - very dangerous as water is soft and it got slippery inside of the shower. The bathroom itself is lovely - very clean but water came out underneath the door of the shower and made it very slippery when you exited. We used lots of towels to mop up the water. Staff was extremely kind and provided extra towels, tp per our request. The bed was so amazing and comfortable and pillows were wonderful. It would be a good idea to add a mirror in the bedroom to have another place for women to do their hair and make-up. The service was very good.

very clean but unfortunately, we didn’t have a great stay. the hotel room was very outdated. the balcony was closed due to safety reasons (understandable but also unfortunate) and the tv wasn’t a smart tv so we couldn’t watch any shows that we wanted. AND the power went out and we had to take a cold shower in the dark and walk up 8 flights of stairs to get to our room since the elevator wasn’t working. overall a 2/10 experience:(

Good

Exceptional

Room was clean and comfortable. Eggs made to order were plentiful and delicious.

location and the shuttle service

Exceptional

Lovely room, with lake view, friendly staff and an excellent breakfast selection.

Clean room. Great food at restaurant. Near everything.