Home2 Suites by Hilton Orlando Downtown

Excelente servicio y excelente personal

All good and smooth check in staff super helpful

My experience was a 10/10 I loved the staff and Angela was a big help I’ll definitely be returning

Nice stay.

Room was very clean & the staff was helpful. Restaurant got our order wrong but the food was good. Very convenient location, just lots of street noise. And it’s an old hotel, so you can hear everything from the surrounding rooms & hallway.

It was a nice hotel with good location & breakfast. Staff is very friendly & helpful. Room is very spacious with good kitchen amenities. However when we were there the elevator to 2nd room is not working & parking overnite is very pricey with is $42

I was really excited to stay at this hotel and had been looking forward to the trip. Overall, there were definitely some positives, but a few things left me scratching my head. First, the valet fee is steep. Paying $48 per day for valet is hard to justify. When we arrived, my husband and I stood by our vehicle waiting for assistance while two valet attendants stood nearby. No one approached us or offered a luggage cart until my husband walked over and asked if they were the valet attendants. Their response was, “Yes, how can we help?” A good start would have been proactively assisting arriving guests, especially considering the daily fee being charged. That said, once we got through check-in, the valet service itself was efficient and we never had any issues getting our vehicle. The hotel has several strong points. The breakfast was hot, fresh, and enjoyable. The gym was clean and well-equipped with plenty of machines. The views were beautiful, and the staff throughout the hotel were friendly and welcoming. One other issue was the room setup. Our reservation was for two guests, yet the room only had three towels and three pillows. It wasn’t a major problem, but it felt like an odd oversight and gave the impression that room preparation could be improved. Overall, I enjoyed my stay and would consider returning. However, the valet fee is excessive and would make me think twice before booking again. $42 a day for valet is outrageous.

Parking is more than they say online, and can only valley. Staff is friendly, rooms are nice with full kitchens.

Exceptional

Exceptional

Nice view only downside is the street but the black out curtains were wonderful

Very friendly and helpful staff, great room with everything you need (kitchenette is very well equipped)

Picked this location to be close to downtown and venues. Hotel was in the middle of renovations so be prepared.

Everything is great All was excellent

Everything we needed

Exceptional

Great overall great. Loud traffic noise if facing the street but not enough to bother sleep.

What upset me most was the complete absence of customer care or compassion. Life emergencies happen, and I expected at least some consideration given the circumstances. Unfortunately, that was not my experience. Because of how this situation was handled, I will not be using Expedia again and will not purchase through Expedia in the future. Customer service and empathy matter, and in this case, both were lacking.

I booked an accessible suite and it was perfect for my daughter and I. It was a lot more space than I was expecting. It was very easy to get around every room in my power chair. The bathroom had more grab bars than I've ever seen in an accessible bathroom, which was very appreciated. We also enjoyed the pool and the staff was friendly and helpful. We were able to walk to Dr. Phillips Center for a show as well as to grab lunch and dinner, so the location was perfect. We also loved having the Starbucks downstairs. We will definitely be back!

Very clean, beautiful hotel. The staff and front desk personnel were wonderful and friendly. Will definitely stay here again.