Suburban Studios Orlando - Ocoee/Winter Garden

Facility had roaches and ants. Ice machines not working

Good

Bad

Passable

Location, price The corridors smell of marijuana and cigarettes

Very nice and very clean.

Good

Pleasant

Very nice

It was the worst experience we have ever had in a hotel. The staff was great, but not so clean and lotsssss of couches in the room. We reported to front desk and made a formal complaint with the manager. Never heard from him.. very disappointed

Exceptional

Convenient, located near where we needed it. Met our expectations.

Very good

Todo

It was very quiet, very conveniently placed, and the staff were very professional and prompt

Superb

This was one of the worst hotel experiences I’ve ever had. The room was dirty and clearly not properly maintained. There were roaches in the room, hair left in the shower, and the toilet was broken from the moment we checked in. To make matters worse, the pictures online looked nothing like the actual property. The hotel was outdated, unclean, and extremely disappointing compared to what was advertised. I would not recommend staying here unless major improvements are made. Completely misleading and not worth the money.

This property allows pets, so we assume the smell of urine may have been caused by an animal urinating on the carpet or bed frame. On top of that, the plumbing was backwards — to get hot water you had to turn the dial to the cold side, and to get cold water you had to turn it to the hot side. The room was completely uninhabitable and never should have been assigned to a family. We did complain to the front desk, and Adriana was helpful and moved us to another room, which we appreciated. I would not recommend staying here. It may be cheaper than other options, but you definitely get what you pay for.

The air conditioning unit is antiqued. It’s so loud and constantly noisy, its hard to get any sleep with it making the loud noise when it comes on initially then rattles loudly the entire time its on. It makes it difficult to have a conversation without shouting. This definitely needs to be addressed, after all, its supposed to be relaxing when you’re on vacation, what’s the point if you’re not even able to fall asleep because of the air conditioner noise!!!

Exceptional