Holiday Inn Express Hotel & Suites Oakland-Airport by IHG

Very friendly staff. They had** a room open 2 hours before check in and let me in. As well as being able to leave my luggage for a few extra hours even tho I had to check out.

I thought that charging $23.00 per day to park your car was high.

Clean room

Non

I purchased this hotel from hotels.com, so I feel the Holiday Inn should police there info

Very satisfied

Clean, seems updated. Staff was great. The airport shuttle is a little banged up/makes the place feel cheaper

Friendly staff! $10 airport transfer for there and back. Good breakfast and coffee and tea 24 hours. Would definitely stay again if I am ever in Oakland. Nice staff, Clean, comfortable, quiet, good breakfast

Staff was extremely rude and I got double charged and still waiting for them to correct it.

Upon arrival the front desk receptionist/Management came across irritated that I asked to use the restroom before we proceed with my reservation, Her attitude was negative and non professional, She disregarded my conversation by reacting to conflicts resolution very immature, Her communication skills came across very adolescent, Her customer service skills tells a lot about how she feel about herself??‍♀️ The location, I actually booked the wrong location accidentally

Great place away from home! Cozy and clean.

Everything was great, especially for the price point. Location required renting a car, but we were in town for a graduation in Berkeley and popping across the bay frequently.

The hotel was clean, comfortable, and conveniently located. The staff was friendly and helpful throughout my stay. Check-in was easy, and the room was well maintained. I appreciated the quiet atmosphere and felt safe during my visit. Overall, it was a pleasant experience. Parking was somewhat limited. A few amenities could use updating, but nothing that significantly impacted my stay.

Bad

Upon arrival the front desk receptionist/Management came across irritated that I asked to use the restroom before we proceed with my reservation, Her attitude was negative and non professional, She disregarded my conversation by reacting to conflicts resolution very immature, Her communication skills came across very adolescent, Her customer service skills tells a lot about how she feel about herself The location, I actually booked the wrong location accidentally

Very good

I was very impressed during my stay. The room was clean and the staff was incredibly helpful. Would definitely stay again!

Good

Exceptional

Passable