Comfort Suites Oakbrook Terrace near Oakbrook Center

The swimming pool was broken and not working

I was very disappointed with my stay. The room was outdated, and one of the TVs didn’t work. There was also a strong sewer smell in the room that made it very unpleasant. I asked for an extra blanket multiple times and didn’t receive one until late that night. I also tried to cancel my second night to stay at their sister hotel that was more updated because of the issues, but the hotel refused to accommodate my request. Overall, the room needs updating, customer service could be much better, and I would not stay here again.

What can I say? Pretty much nothing works and the people who work there and/or own the place don’t care.

The location is literally on busy road and they don't have space to pull up and go inside. Yet ample space on premises. It is close to Fountain Walk for dining and other strip malls with an array of shops. I would stay again.

The staff was friendly and helpful. The breakfast was good. The staff was attentive constantly replenishing the food and cleaning the area as you ate.

Awful place. Shabby and unkempt. Staff took $250 from us at random times from our card on file. Took 2 hours to get a hold of a manager to fix it. Pool is there but not usable and something out of the backrooms. Beds are old and hard.

Everything was ok

Unclean sheets. Toilet clogged up and key didn't work 3 times

Arcade was non-existent and pool was "under construction." Laundry dryer was out of order, toilet flushes only if you hold down the handle, curtains were stained and had holes in them. Bed and room were comfy/mostly clean otherwise, staff was great, breakfast was good (surprisingly good coffee for a hotel). I feel bad for leaving a crap review but in the same breath, these issues were a large disappointment. We take only one big trip per year as a family that I solely pay for and we came all the way from Maine. Only reason it didn't ruin our trip was because I didn't let it and dished out more money finding "downtime" entertainment elsewhere.

When I got to my room on the first night, it was filthy. It was glaringly obvious that the sheets were left over from a previous guest, which is highly unsanitary. The bathroom was just as bad, with several hairs left behind in the tub and on the floor. On top of the cleanliness issues, the room smelled strongly of cigars. The rooms are also in desperate need of an upgrade—the wallpaper is peeling and dated, and the light switches were visibly dirty. To make matters worse, this hotel is engaging in false advertising. Their listings clearly indicate that there is a pool, but there is NO pool available. According to the night staff, it has been closed for quite some time. Why advertise an amenity that doesn't exist? Do yourself a favor and book elsewhere. PLEASE

It was a alright experience. We did not know we had to pay 200 for using a debit card for a deposit and the breakfast can be better. It’s mostly was the same thing every day. But it was alight.

Nice, clean and quiet! Next to lots of restaurants

Great stay and very friendly and attentive staff. Read so many negative reviews before booking but I don’t understand why, it’s a great stay. The breakfast is great as well!

I booked for a room and to pay at the property. They called me and said that they needed a payment right then and there and when I booked for the room no where I read so that it was a certain time I had to pay for the room

Great Stay

Great

We inly stayed one night! Breakfast was great. What happened to the front dest telling you which end of the hotel the room is, what time breakfast starts and ends, or anything about the pool that we didn't realize existed before getting in the elevator.

Exceptional

Nice, clean and quiet place to stay.

Exceptional