Courtyard Bloomington Normal

Hotel is a dirty disappointment. Needs a ton of maintenance. Pool was closed by health department. Room was only half cleaned. Left dirty towels and glasses. Room noisy from squeaking floors. Hallway carpets dirty. Poor breakfast choices.

The staff were absolutely amazing. From the baristas to the front desk to the manager. Lawrence had just taken over there new management and he is cleaning the place up. He is so personable and professional friendly. The pool and hot tub were being renovated so we didn’t get to use those I am sure it will be gorgeous in the next few months

The staff was amazing. Everyone that we encountered was so nice and personable. The facility was having renovations on the pool and hot tub. But the staff made up for that inconveniencez

Check out was noon. House keeping was knocking on doors asking if people were ready to check out. We went down to breakfast. False advertising at its best, we knew it wasn’t free, but pictures of nice looking dishes were advertised. The person working didn’t know anything about the entrees and couldn’t find cream cheese. Said no ever orders the flat bread. We don’t plan to stay again.

Building seemed somewhat out of date. My pillows were very limp. Elevators certificate expired in Jan 2026. Pool was not open/closed down due to some issue in the pool. Toilet seemed to be somewhat loose at the base and jerked when you got up. Not impressed.

This place was terrible and an awful shape. The garbage was overflowing outside as we arrived. The pool was not full, and there was a crack in the window of the pool center upon our second day our floor smelled like sewage there was some sort of problem going on in the hotel. The staff was kind, but the place was a wreck. Will not stay there again.

Clean, good location. Quiet.

The front desk staff were super helpful!

They were all so nice/

Exceptional

I was put on a first floor room that had a sliding glass door to the parking lot... I did not feel safe. I should have just asked for a different room, but was uncomfortable doing that as well.

The complementary water bottle in my room was opened and partially empty, the small bottle of lotion was empty, the back of the toilet had hair on it, the sink drained slowly and built up when running/brushing teeth. The bed was comfortable, however. The pool was out of service and we were not advised prior to check in. The staff was friendly.

Close to ISU campus. The room I booked and paid for did not have a sleeper sofa as advertised. The vanity was super tiny made for 1 person. The room was setup for handicapped person which I’m not handicapped nor is my spouse.

Worth the price

parking was secure.

We stayed because of indoor pool, pool was closed, should get some money back for false info. Disappointed.

The staff at the little food stand in the lobby all the hotel staff It was old in the rooms and Ned’s updating. The tv didn’t work with the remote and CC was not working as a person with hearing impairment this was bothersome

It was old in the rooms and Ned’s updating. The tv didn’t work with the remote and CC was not working as a person with hearing impairment this was bothersome

Our stay was excellent. The shower head could use a replacement and hair removal from the bathroom. Great otherwise.

Room was in good condition. Staff was courteous. Stayed in an accessible room. Bathroom setup was fine. Bed could have been lower to floor for transferring from wheelchair to bed. Never was able to connect to internet through XBOX game system.