Comfort Suites Normal University area

Room wasn't cleaned properly. Coffee maker had used filter with grounds still inside, found a random pill in bathroom under sink, chair in room had sticky stuff on it, ac unit making loud noises, and no pool city shut it down

Pool closed back in March 2026 by Health Dept! No repairs. TV remote batteries dead,

Absolutely atrocious! No one was at the the front desk when we arrived at 3:30 pm to check in. Waited 25 minutes until someone came from the back to check us in. The pool was closed due to maintenance. There was puke on the stairs. The floors in the front entrance were sticky. Every single door to every room in the building has dents and looked they they had been broken into. The bathroom door was discussing. The tub filled up with water while taking a shower because the thing in the bottom of the tub was broken and would not stay up. Very disappointing. I have no idea how so many people rated it 4 stars.

Staff very helpful. Hotel is showing its age but my room was clean and well organized. The pool was down and we were not notified ahead of time. All hotels doubled their price for this weekend which I do not like ( supply and demand Special Olympic weekend)

The room smelled like smoke even though it was a nonsmoking room. It was obvious that the room/hotel has not been updated in decades from the diaphanous deteriorating window curtains and screens to the gouges in the floor tiles, this room seriously needs since love. If you like slumming it, this is the hotel for you!

The pool wasn't open and the site never mentioned that in description. No pool for my kids

It’s was just ok for one night

Exceptional

Needs some normal maintenance. Light bulb and heat lamp dial were missing in my room and shampoo bottle was almost empty.

Absolutely not clean or taken care of. Will not be staying at another comfort suites.

No soap for shower. Couldn’t use the dispensers . Sadly the light in bathroom kept going out.

The room was clean, the staff I encountered were friendly. I was only there for a quick 8 hours to sleep.

Everything about this hotel was just okay. The property was in an okay area. The cleanliness was just okay, as a few items were found throughout my stay, which indicated that the room was not cleaned properly. The amenities were not all available, which was told at check-in. That would’ve been helpful to know before booking. A sign stating “we are not responsible for theft of materials or vehicles” right outside the hotel does not make you feel safe. Finally, breakfast was also just okay. Other than those things, the stay was alright. Comfortable bed. Plenty towels. Overall, an okay experience.

The breakfast needs more varieties.

It was close to restaurants The property needs a deep cleaning. Also, I was willing to pay more for a swimming pool, but it was closed by the Health Department. That did not fare well and added to overall experience. The charge for the hotel was outrageous especially when the place we stayed in Chattanooga TN was a fantastic experience for $100 less for the night.

The hotel was quiet. The room had plenty of space and was good for doing work. The bed was a bit lumpy and not all that comfortable.

Superb

Very good

Nice and quiet. Easy to access the place. Breakfast was ok.

We had a handicapped accessable room and the shower did not work properly. The hand held spray did not work. I told the front desk and they had a repairman come and fix it the next day. It then worked but it leaked horribly. The staff was good to get someone to look at it but the repairman did a less than good job.