W New York - Times Square

Dear future guests. First time in NYC ? Traveling during cold months this property for you. Time square is right there no walking required. Concierge David is very helpful and knowledgeable.

Perfect

Well, when I first walked into the hotel, very nice very elegant. Staff was nice at first then once I was assigning my room my room was not clean as in if my pillows were dirty, and my bathroom was nasty here in the back of the toilet also under the toilet seat floor and towel was dirty. But once I made a complaint about it, they did assign me to another room where the floor was also and the bathroom area the concierge was helpful. I did have great views until they had to move my room. Everything was fine until then. It was time to check out that’s when the problem came when I first got there. The lady told me that this little sheet thing was optional and they tried to charge me $91 at the end for it, but I never even got the benefit so we went back-and-forth me and the manager and at the end of it they end up just credit me for one of them and not credit me so I end up having to pay $51 for something I didn’t even use meaning the jam the Wi-Fi and $20 at the bar. I didn’t even get none in that at all we had to walk to stores to get drinks. Why would I do that if I had free $20 but they did not honor it so I have to give this hotel definitely D.

I have stayed at this hotel four times now, and each visit has been better than the last. The staff is incredibly kind, welcoming, and attentive, always making me feel special and valued as a guest. Their exceptional customer service is one of the main reasons I keep coming back. Combined with the beautiful property and comfortable accommodations, they consistently provide an outstanding experience.

Good service

Very clean room and helpful staff. The location was amazing for Times Square New York and new Broadway theatre

Clean and very convenient

Great service great hospitality great hotel

Our absolute go-to property when staying in the Times Square area!... Very close to subway stations and midtown Manhattan highlights.

i love nyc

clean room

Hotel needs total renovation. Everything’s worn out. Not worth the high price.

My fiance and I just celebrated her birthday at the W Times Square in June 2026. The staff and amenities were tier 1. Jermaine and the front desk staff were very helpful with room decor, company, and accommodating my last-minute request. The bartender, Patrick, kept us grooving all weekend long and had great insight into things to do in town. All in all, I'm very happy with the W staff and how everything and everyone came together. BIG SHOUTS OUT TO JERMAINE CONCEIRGE N/A

Rooms cleans staff is amazing !!! Too bad they don’t serve food at the bar !

Excellent stay! Everything was awesome

Great job

Everybody was so nice and kind and I was really enjoying this hotel.

The room was fine and the location was very convenient to theater and midtown sights. Very friendly staff. Mattress needs to be replaced! Very uncomfortable.

Great location. Friendly staff.

Very nice hotel. Very nice staff. Would definitely stay again.