Lexington Plaza Hotel

Good

Pleasant

Location, bathrooms and bed Good Room service and unable to open the curtains

Exceptional

Worst experience I called the property multiple times to change my stay dates and also sent several emails, but I never received any response. The booking stated that changing the reservation dates was possible, but in reality it was impossible to do so through the Booking.com app, through Booking.com customer service, or directly with the property via email or phone. I was also charged taxes even though I never checked into the hotel. This is completely unacceptable and feels like a scam. Worst experience ever!!!

Pleasant

Good

Disappointing

Passable

Passable

All good

The spacious room, the location is a huge plus The frequency of house keeping, the lighting and no water boiler, would be nice to have one

Poor

It was located near to where we needed to be. Having the option of leaving our bags there although it costs $5 per bag, helped us. The vending machine in the foyer was not working and there was no water in the room

Big and comfortable room, affordable with great location. Cleaned and towels changed every other day. Could not roll window blinds so room was always dark and could not open window to let fresh air in.

Location was fine. Room was dated but clean. There was no cable TV, nor ability to log in with internet to stream. I'm glad I remembered to bring a book. The air conditioner did not work. They had a portable unit in the room that worked, thankfully because it was humid, but it was not a good experience using it.

The room was quite large for NY and the bed was very comfortable. It looks like it needs some work. Tape on the elevator buttons, the electronic lock on our door was broken so the reception had to unlock our door with a key but we didn’t get one. The A/C was loud.

Huge room, decent size bathroom, air con working perfectly, free coffee downstairs and the location near-by Grand Central Terminal. Windows could be replaced but no drama.

Nothing I would say NEVER book this hotel, you pay 700$ and you can’t even leave your bags without paying after the checkout. There is no kettle, no coffee in the room. I didnt even have shampoo in the room and when I asked they brought it in a plastic coffee cup?!!! It was geniunely felt like a joke. They dont change the towels like they should normally everyday. I dont even understand how they have 4 stars, this wasnt even worth 2 star. Only one elavator works for 16 floors?? Just dont book it for real. If I can I would want a refund at this point cuz it was that bad. I dont think the place and the towels were clean enough as well

The location is great Dirty, unfriendly staff, not at the level of a hotel