JW Marriott Essex House New York

We usually stay at the Ritz but prices were up overall due to the World Cup so we tried this property. It was fantastic and we may have found a new favorite.

Absolutely beautiful property on the park with exceptionally kind and professional staff. N/a

The best location, wonderfully appointed, clean rooms, and very helpful staff. My family and I would definitely recommend the Essex House for an enjoyable NYC stay.

The location was ideal for our needs. I requested a refrigerator for the room. It was set too low and it froze anything we placed in, rendering it useless for our needs.

From the availability of early check in to the day we left, every staff member whom we encountered was exceptionally thoughtful and helpful.

The bar at Bourbon steak had the best cocktails! So fun.

Great location to the park and subway. GREAT staff! This was one of the nicest hotels I have stayed at in NYC. I would go right back.. it was an amazing stay!

Clean and location Black serving lady with a flower in her long hair clearly needs to learn customer service

Location Historical details Included Breakfast rate was deceptive. Not included, just a restaurant credit for $100 which is barely enough for 2 people. Service at restaurant was extremely slow. Suites are small and dingy. Not serviced one day. Room had moths.

Great trip. It’s been 44 years since our last time in the city. Hade a room on the 32 floor overthinking Centerl Park. Servers at the hotel was excellent.

Didn’t use anything from the bar. Really nice towels - thick and fluffy.

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The hotel was nice, room was very clean, bed was comfortable. The mini-fridge in the room was purely a minibar with no room for storage (and the door was stuck when I tried to use it). I didn’t ask about this, but it’s something to mention that was unexpected.

Exceptional

Even though I communicated with "Guest Relations" before my trip, the room that they said they had "set aside" for me had already been paid for, so they "set aside" nothing. The television in the room did not work. The room overlooked large ventilation equipment whose nonstop fans that kept me up all night. The room was right next to the floor's housekeeping base so the noise from the early morning staff and equipment woke us up. After communications with management and pointed criticism, they moved us to a nice suite. Bu why not treat up properly in the first place, especially at New York hotel room rates?

The location of the hotel cannot be beat. I stayed at the Four Seasons in Bangalore a week before this and honestly found the customerservice top-notch. I wouldn’t say the same for the Ritz. My only reason for this is when we checked in, we were only provided with one key card. The lady who checked us in showed us to the elevators and when I noticed, we only had one card. I asked her for another one. She told me that we would have to come back the next day. There is no way this would’ve happened at The Four Seasons. While it may be a little thing, customer service means a lot. I just felt that the staff member did not want to make the effort to help us out that evening. The food at the breakfast buffet was fantastic and the pool and gym were great. The staff was excellent as well. I really don’t have anything negative to say about this place. My only comments were because I experienced an exceptional level of customer service and care at The Four Seasons the week before.

Superb

Top notch in the Big Apple Central Park is across the street

Best view in the city

Everything was perfect. The restaurant was wonderful and location was key