Hilton Club West 57th Street New York

The woman that checked us in was fantastic & made our son feel like a million bucks. He was nervous about playing at Carnegie Hall, she saw his cello on his back & chatted with him about how special it is to play there. Everyone in the staff was also courteous & professional.

Superb

The location, amenities and staff Pillows could be a bit more softer

We actually hated this hotel upon arrival because the lobby is boring and looks like you're checking in at a quick care however each day we liked the actual room more and more. It had no view and we were on a low floor but the room itself was really spacious for Manhattan and quite updated. The cleaning staff is excellent, we always came back to a clean room and fresh towels. We don't spend much time in the hotel, we basically just sleep and shower there. The location couldn't be more perfect.

Front desk staff were excellent, very friendly and helpful. Sheryl (don’t know if that is how she spells her name) was particularly helpful and just very friendly and professional. The housekeeping could use some help but otherwise it was an overall great stay. Everyone from the reception to the valet/bell were very friendly. The valet arranged for a yellow cab to pick me up at 4am for my flight which was much better than an Uber pickup so I appreciated that. The rooms were very spacious and clean which is something of a rarity in NYC, and the location is prime. Would stay here again.

Staff was extremely nice and was always helpful. Rooms very comfy and clean. Always fresh. Had no issues for the whole week while in NYC. That we had to leave.

Awesome location. The staff was friendly and helpful. The room was clean and comfortable. Overall great experience.

Spacious rooms and excellent location....

Exceptional

All of it. No complimentary breakfast like in Residence Inn 6th Avenue (we stayed there for 3 nights before moving to Hilton Club West).

Very nice facility, location and staff were helpful and friendly. Robes provided, mini fridge in the room, nearby subway and close to Central Park, theatres, tons of restaurants and cafes.

Very comfortable and great front desk staff. Would have been a big help to get the address for parking in advance - garage was hard to find, and one block east. Unable to get a response from messaging hotel and called for info but was given incorrect address! That being said, good price point for parking this part of town - bellman adds a sticker to your parking voucher and it’s good for 24 hours from time of parking - price includes tax

The studio was really beautiful and well-maintained. The assistance from the staff was simply fantastic. They were always willing to answer all your questions and help wherever needed. no comments

great location and great rooms

Very good

Staff were lovely, the room was beautiful and it’s in a quiet enough location for how close it is to everything Nothing

However, why floor to ceiling, wall to wall windows when in such close proximity to other buildings? Curtains almost completely drawn all the time (unless clothed!) as a result. Hope this doesn’t sound too mean. It was all perfectly ok.

Very nice and the location is great

Would definitely stay there again.

Great location! While the room was spacious and clean, the pillows were far too soft for me, and there was an annoying nightlight that I couldn’t turn off!