InterContinental New York Barclay by IHG

Rooms are small Good location Bellman Eric was super helpful

Very expensive old hotel

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Great location. Nice clean room that had recently been refurbished. Gym was good enough and lobby was fine. Will return again.

Pls get rooms really vacuumed

Room was great. Staff was awesome.

Good location I stayed here one month a go and paid for my deposit via Apple Pay - one month later I couldn't. I had to call a friend for they credit card if not book a new hotel Staff said booking was unpaid yet I showed booking.com payment receipt. Charged me for room any how. So I currently have 3x the room charge outstanding on my card

Very good

Never stayed in a 5 star hotel before that does not provide drinking water. When we spoke to them two days later about the water they gave us a bottle each which was nice but I've stayed at many InterContinentals and this did not meet the standards of the others I have previously stayed at. Rooms are VERY small, our phone didn't work to call reception. We also arrived really late and the man who checked us in was very miserable.

Instead of taking accountability or trying to help, they blamed Expedia, stating that Expedia "lied" and that a Classic Room is simply "whatever is available" with no bed guarantee. I even showed the receptionist my booking confirmation proving the error was not on my end, but they remained entirely indifferent. To make matters worse, the hotel had open rooms available to remedy the situation, but they chose to do nothing. As a result, I slept terribly throughout my stay. For a hotel that markets itself as a premium luxury property, the customer service here is incredibly deficient and entirely subpar. If you want a hotel that values your comfort and honors what you paid for, I suggest booking elsewhere.

Beautiful hotel with clean and luxurios rooms

It was ok

Right next to St Patrick and Waldorf Astoria Reasonable prices for 5 star NY

Superb

Location, style, customer service

Nice hotel thanks for the stay.

Amazing rooms. Was considering breakfast but the queues were too long

Everything was so clean and the location was perfect to be within walking distance of Rockefeller center, Times Square, the pier, upper east side, 5th ave shops and more. Hotel staff were friendly and extremely helpful.

Exceptional

The breakfast experience was quite poor for a 5 star hotel, we had to queue to be seated. Choice and quality of hot food was inadequate, compared to other hotels of this class. The staff were wonderful. Location was quite a distance from city centre but not too far to walk. The plugs didn’t work with our chargers, and it took two phone calls and a visit to reception before we were given an adapter, only one dressing gown in our room, booked for two people. There were no normal tea in our room.