TownePlace Suites by Marriott Montgomery EastChase

The hotel was very clean. The staff was friendly. The breakfast was very good. There were lots of places to eat near the hotel.

Clean room.

Staff was friendly. Great location near several restaurants and shopping centers.

Dalvonta at the front desk was one of the best customer service people ive ever encountered. From check in, during the stay, till check out. Ive been in customer service my entire life. I'm 48. Truly top notch. The hotel itself is great, very clean and next to many places to eat, drink, and shop. 5 stars and 100%recommend. You wont be disappointed.

Rooms were clean, staff was friendly and manager was actively looking for feedback to act on.

The suite that i reserved the first night felt dirty and the Television did not work. There was no one on duty to repair the TV so I had to pack up all of my things and move to another room which was very inconvenient the second night. I had a different room due to not needing the full suite so I had a double bedroom that room was a lot cleaner although some things did not work some things did. Their appliances in both rooms had a lot of rust and scratches. Dishes seem dirty I would never have used them, but thankfully, this trip I was not using the kitchen. It just didnt live up to the Marriott name, or the price!

I loved the bed it was so comfortable the location was great close to a lot of restaurants and shopping the room was spacious, cozy and very clean I hate we only spent one night we will definitely book again! The only thing was our room wasn't ready when we arrived we had to wait for about an hour before we could get settled in but still wasn't disappointed because we went to a restaurant close by while we waited

The breakfast menu had a variety of good choices. Unfortunately the waffle maker was unavailable. I love waffles but there were other good choices.

The beds had bug and the room were filthy

Nice Hotel. Breakfast was OK

Carpet need to be removed and add wood flooring. It harbors germs and odors. Tub need to be repaired laced with wall in showers and not painted over. Replace the cookware and microwave. It was rusty. Increase your television size.

The shower head had black mold on it, however, when I brought it up to the front desk, they immediately addressed it. The room was spacious and hotel was close to plenty of restaurants and stores. The staff, for the most part, seemed pleasant, however, one person at the front desk had an unwelcoming presence and didn’t seem to care to assist me anytime I needed help.

Good experience

The staff were extremely welcoming, the hotel was clean and worth the stay.

The property was well kept .

Room...The room was extremely poorly maintained. TV in the living room didn't work, matress on the pull out couch was soiled,shower/tube had mold growing around the shampoo dispenser and the bathroom sink had a slow drain. The room was very unhealthy!

It was average. I travel to Montgomery often. It’s been years since I stayed here. I don’t mind if a hotel is old. My biggest concern is always “is it clean”. That shouldn’t be something you have to pay extra for at any hotel. It wasn’t. Hair in the tub and all around the bathroom, shower curtain was molded, hand and face prints on glass and windows. At best I rate that s hotel average.

1st room - door did not lock so anyone could have entered room without a key. 2nd room - TV had no signal. My take in dinner was cold by the time i was able to get into another room. 3rd room - thought everything would be ok... however sink drain did not work well at all. Very disappointed in the rooms not being fully safe and functional. I've stayed here multiple times yet will not anymore. Staff on duty was very responsive and kind. So not faulting them. Marriott standards should be better. Very disappointed!!

Everything

Everything was great, especially the staff. If I had to make a recommendation, it would be to have ice machines available on each floor. I had to go to the lobby to get ice, which was not too much of a hassle, yet not very convenient.